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VA Technical Reference Model v 23.5

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Name
Vendor
Status
Decision Date
Acqueon iAssist for Cisco Unified Customer Voice Portal (CVP) is a Technology Acqueon Technologies Inc. Analysis Completed 1/6/2023 12:34:13 AM
Acqueon List and Campaign Manager (LCM) is a Technology Acqueon Technologies Inc. Analysis Completed 1/10/2023 2:26:11 AM
Adxstudio Portals is a Technology Adxstudio Analysis Completed 4/16/2019 7:59:18 AM
Aeonix Contact Center is a Technology Tadiran Telecom Analysis Completed 11/23/2022 9:47:10 PM
Algo Client Call Recorder is a Technology Algo Solutions Analysis Completed 6/22/2019 4:37:30 PM
Application Visualizer is a Technology Verint Analysis Completed 11/25/2022 9:06:08 PM
ASC Neo is a Technology ASC Technologies Analysis Completed 2/16/2023 6:14:46 PM
Avaya Aura Call Center Elite Multi Channel is a Technology Avaya Analysis Completed 1/5/2023 1:51:04 AM
Avaya Automatic Call Distribution (ACD) is a Technology Avaya Analysis Completed 7/1/2019 12:06:49 PM
Avaya IX Workforce Engagement is a Technology Avaya Analysis Completed 3/27/2023 2:34:41 AM
Avaya Navigator is a Technology Avaya Analysis Completed 6/18/2019 2:30:02 PM
Avaya Network Reporting is a Technology Avaya Analysis Completed 6/18/2019 2:28:38 PM
Avaya Pod Orchestration Suite is a Technology Avaya Analysis Completed 4/5/2021 5:19:05 PM
CA Service Catalog (SC) is a Technology Broadcom Analysis Completed 12/5/2022 5:52:44 PM
CA Service Desk Manager (SDM) is a Technology Broadcom Analysis Completed 3/30/2023 7:17:55 PM
Calabrio One is a Technology Calabrio, Inc. Analysis Completed 12/22/2022 8:25:59 PM
CCPulse+ is a Technology Genesys Analysis Completed 12/21/2021 10:14:55 PM
ChangeGear is a Technology SunView Software Inc. Analysis Completed 9/14/2022 7:24:13 PM
Cisco Agent Desktop is a Technology Cisco Systems, Inc Analysis Completed 10/19/2022 4:51:03 PM
Cisco Audiotext Manager is a Technology Citrix Analysis Completed 4/29/2019 2:55:10 PM
Cisco Computer Telephony Integration Object Server (CTI OS) is a Technology Cisco Systems, Inc Analysis Completed 1/10/2019 8:16:40 PM
Cisco Finesse is a Technology Cisco Systems, Inc Analysis Completed 5/11/2022 6:22:22 PM
Cisco Unified Contact Center Enterprise (UCCE) is a Technology Cisco Systems, Inc Analysis Completed 12/13/2021 5:38:30 PM
Cisco Unified Contact Center Express (UCCX) is a Technology Cisco Systems, Inc Analysis Completed 9/1/2022 8:19:24 PM
Cisco Unified Customer Voice Portal (CVP) is a Technology Cisco Systems, Inc Analysis Completed 8/5/2022 4:07:05 PM
Cisco Unified Intelligence Center (CUIC) is a Technology Cisco Systems, Inc Analysis Completed 3/27/2022 11:52:37 PM
Contact Center: Enterprise is a Technology Enghouse Interactive Analysis Completed 1/25/2023 3:17:42 AM
Contact Director is a Technology Fusion Analysis Completed 7/12/2019 1:42:08 PM
CxEngage is a Technology Telstrat Analysis Completed 7/16/2020 11:04:31 AM
Directory and Resource Administrator (DRA) is a Technology NetIQ Analysis Completed 5/7/2020 3:41:06 PM
DiskView is a Technology Sysinternals LLC Analysis Completed 12/5/2022 5:52:50 PM
eGain Analytics is a Technology eGain Analysis Completed 2/19/2021 9:45:52 AM
Enghouse Interactive Communications Portal is a Technology Enghouse Interactive Analysis Completed 1/25/2023 3:17:44 AM
Enghouse Interactive: Communications Center (CC) is a Technology Enghouse Interactive Analysis Completed 1/27/2023 1:57:01 AM
Enghouse Interactive: Quality Management Suite is a Technology Enghouse Interactive Analysis Completed 2/2/2023 6:46:43 PM
Experience Management is a Technology Verint Analysis Completed 11/28/2022 2:39:48 AM
Footprints Service Core is a Technology BMC Software Analysis Completed 6/8/2020 10:34:17 AM
Global Navigator (GNAV) Pro is a Technology NEC Analysis Completed 10/25/2021 11:58:38 PM
icRoute is a Technology TTEC Analysis Completed 3/2/2021 8:59:26 PM
Impact 360 Call Recording is a Technology Verint Analysis Completed 9/1/2022 8:19:37 PM
Impact 360 Speech Analytics is a Technology Verint Analysis Completed 10/25/2022 7:17:58 PM
Inova LightLink is a Technology Inova Solutions Analysis Completed 5/26/2020 10:24:37 AM
JIRA Service Management is a Technology Atlassian Software Systems Analysis Completed 2/2/2023 6:46:50 PM
Microsoft Dynamics 365 is a Technology Microsoft Analysis Completed 2/2/2023 6:46:55 PM
Multiterm Multiple Virtual Storage (MVS) is a Technology Software Diversified Services (SDS) Analysis Completed 2/17/2023 2:08:27 AM
NEC SV8500 PCPro is a Technology NEC Analysis Completed 6/25/2021 8:24:08 PM
NEC SV9500 PCPro is a Technology NEC Analysis Completed 6/4/2021 3:18:45 AM
NICE Advanced Interaction Recorder (AIR) is a Technology NICE Systems Analysis Completed 11/25/2021 1:21:10 AM
NICE Interaction Analytics is a Technology NICE Systems Analysis Completed 11/18/2021 7:24:32 PM
NICE Quality Central is a Technology NICE Systems Analysis Completed 1/25/2022 12:46:15 AM
NICE Workforce Engagement Management (WEM) is a Technology NICE Systems Analysis Completed 2/22/2023 7:05:54 PM
NICE Workforce Management (WFM) is a Technology NICE Systems Analysis Completed 3/26/2021 10:14:20 AM
OpenScape Contact Center Enterprise is a Technology Unify Analysis Completed 3/16/2021 3:37:43 PM
OpenScape Xpressions is a Technology Unify Analysis Completed 7/28/2022 4:04:03 PM
Orchestrator Integration Pack for Computer Associates (CA) Service Desk is a Technology Kelverion Analysis Completed 3/31/2023 7:03:18 PM
Orchestrator Integration Pack for ServiceNow is a Technology Kelverion Analysis Completed 12/12/2022 4:50:56 PM
Poly Lens Desktop App is a Technology Poly Analysis Completed 7/19/2022 12:49:26 PM
PsTools is a Technology Sysinternals LLC Analysis Completed 12/8/2021 2:33:26 AM
Q-Flow is a Technology ACF Analysis Completed 11/25/2021 1:21:10 AM
Quality Unit LiveAgent is a Technology Quality Unit Analysis Completed 6/16/2020 7:59:41 AM
Remedy is a Technology BMC Software Analysis Completed 10/20/2022 3:34:17 PM
Request Tracker (RT) is a Technology Best Practical Analysis Completed 3/15/2019 4:51:17 PM
Request Tracker for Incident Response (RTIR) is a Technology Best Practical Analysis Completed 3/12/2019 7:53:16 PM
Shellrunas is a Technology Microsoft Analysis Completed 8/15/2022 2:35:27 AM
Siebel Customer Relationship Management (CRM) is a Technology Oracle Analysis Completed 4/12/2022 5:38:12 PM
SolarWinds Web Help Desk (WHD) is a Technology SolarWinds Analysis Completed 5/24/2022 5:18:47 PM
SV8300 PCPro Suite is a Technology NEC Analysis Completed 7/23/2020 10:35:45 AM
SV9300 PCPro Suite is a Technology NEC Analysis Completed 3/27/2022 11:52:38 PM
Track-It is a Technology BMC Software Analysis Completed 7/9/2019 3:10:26 PM
Unified Service Desk is a Technology Microsoft Analysis Completed 12/6/2022 2:46:52 AM
VPI CAPTURE is a Technology VPI Analysis Completed 12/21/2021 10:14:56 PM
Web-based Automatic Call Distribution (WebACD) is a Technology Cisco Systems, Inc Analysis Completed 7/29/2019 7:24:23 AM
WonderDesk Structured Query Language (SQL) is a Technology Web Wonderland, Inc Analysis Completed 5/6/2019 8:34:39 AM
Total = 73
is a Technology Indicates a technology
is a Standard Indicates a standard or specification
is a List of Standards or Technologies Indicates a list of standards or technologies
entry is associated with a locked category Indicates the entry is associated with a locked category