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Name Vendor Status Decision Date
Acqueon iAssist for Cisco Unified Customer Voice Portal (CVP) Acqueon Technologies Inc. Analysis Completed 1/6/2023 12:34:13 AM
Acqueon List and Campaign Manager (LCM) Acqueon Technologies Inc. Analysis Completed 6/5/2023 1:40:58 PM
Adxstudio Portals Adxstudio Analysis Completed 4/16/2019 7:59:18 AM
Aeonix Contact Center Tadiran Telecom Analysis Completed 11/23/2022 9:47:10 PM
Algo Client Call Recorder Algo Solutions Analysis Completed 6/22/2019 4:37:30 PM
Application Visualizer Verint Analysis Completed 11/25/2022 9:06:08 PM
ASC Neo ASC Technologies Analysis Completed 2/16/2023 6:14:46 PM
Avaya Aura Call Center Elite Multi Channel Avaya Analysis Completed 1/5/2023 1:51:04 AM
Avaya Automatic Call Distribution (ACD) Avaya Analysis Completed 7/1/2019 12:06:49 PM
Avaya IX Workforce Engagement Avaya Analysis Completed 3/27/2023 2:34:41 AM
Avaya Navigator Avaya Analysis Completed 6/18/2019 2:30:02 PM
Avaya Network Reporting Avaya Analysis Completed 6/18/2019 2:28:38 PM
Avaya Pod Orchestration Suite Avaya Analysis Completed 12/21/2023 9:23:26 PM
CA Service Catalog (SC) Broadcom Analysis Completed 12/5/2022 5:52:44 PM
CA Service Desk Manager (SDM) Broadcom Analysis Completed 3/30/2023 7:17:55 PM
CCPulse+ Genesys Analysis Completed 2/16/2024 5:19:51 PM
ChangeGear SunView Software Inc. Analysis Completed 9/14/2022 7:24:13 PM
Cisco Agent Desktop Cisco Systems, Inc Analysis Completed 10/19/2022 4:51:03 PM
Cisco Audiotext Manager Citrix Analysis Completed 4/29/2019 2:55:10 PM
Cisco Computer Telephony Integration Object Server (CTI OS) Cisco Systems, Inc Analysis Completed 1/10/2019 8:16:40 PM
Cisco Finesse Cisco Systems, Inc Analysis Completed 4/30/2024 5:14:34 PM
Cisco Unified Contact Center Enterprise (UCCE) Cisco Systems, Inc Analysis Completed 2/2/2024 3:13:37 AM
Cisco Unified Contact Center Express (UCCX) Cisco Systems, Inc Analysis Completed 9/1/2022 8:19:24 PM
Cisco Unified Customer Voice Portal (CVP) Cisco Systems, Inc Analysis Completed 8/5/2022 4:07:05 PM
Cisco Unified Intelligence Center (CUIC) Cisco Systems, Inc Analysis Completed 4/1/2024 2:09:09 AM
Contact Center: Enterprise Enghouse Interactive Analysis Completed 1/25/2023 3:17:42 AM
Contact Director Fusion Analysis Completed 7/12/2019 1:42:08 PM
CxEngage Telstrat Analysis Completed 7/16/2020 11:04:31 AM
Directory and Resource Administrator (DRA) NetIQ Analysis Completed 5/7/2020 3:41:06 PM
DiskView Sysinternals LLC Analysis Completed 12/5/2022 5:52:50 PM
eGain Analytics eGain Analysis Completed 2/19/2021 9:45:52 AM
Enghouse Interactive Communications Portal Enghouse Interactive Analysis Completed 1/25/2023 3:17:44 AM
Enghouse Interactive: Communications Center (CC) Enghouse Interactive Analysis Completed 1/27/2023 1:57:01 AM
Enghouse Interactive: Quality Management Suite Enghouse Interactive Analysis Completed 4/18/2024 6:19:36 PM
Experience Management Verint Analysis Completed 11/28/2022 2:39:48 AM
Footprints Service Core BMC Software Analysis Completed 6/8/2020 10:34:17 AM
Global Navigator (GNAV) Pro NEC Analysis Completed 2/5/2024 6:07:12 PM
icRoute TTEC Analysis Completed 3/2/2021 8:59:26 PM
Impact 360 Call Recording Verint Analysis Completed 10/19/2023 5:58:07 PM
Impact 360 Speech Analytics Verint Analysis Completed 10/25/2022 7:17:58 PM
Inova LightLink Inova Solutions Analysis Completed 5/26/2020 10:24:37 AM
JIRA Service Management Atlassian Software Systems Analysis Completed 2/2/2023 6:46:50 PM
Microsoft Customer Voice Microsoft Analysis Completed 11/27/2023 5:22:44 PM
Microsoft Dynamics 365 Microsoft Analysis Completed 9/28/2023 3:36:24 PM
Multiterm Multiple Virtual Storage (MVS) Software Diversified Services (SDS) Analysis Completed 2/17/2023 2:08:27 AM
NEC SV8500 PCPro NEC Analysis Completed 1/17/2024 3:51:58 AM
NEC SV9500 PCPro NEC Analysis Completed 11/16/2023 8:31:13 PM
NICE Advanced Interaction Recorder (AIR) NICE Systems Analysis Completed 2/23/2024 2:30:56 PM
NICE CXOne Screen Agent NICE Systems Analysis Completed 12/21/2023 3:12:15 PM
NICE Interaction Analytics NICE Systems Analysis Completed 2/23/2024 2:30:56 PM
NICE Quality Central NICE Systems Analysis Completed 3/27/2024 2:56:30 AM
NICE Workforce Engagement Management (WEM) NICE Systems Analysis Completed 2/22/2023 7:05:54 PM
NICE Workforce Management (WFM) NICE Systems Analysis Completed 1/3/2024 4:39:49 AM
OpenScape Contact Center Enterprise Unify Analysis Completed 12/12/2023 12:58:57 PM
OpenScape Xpressions Unify Analysis Completed 7/28/2022 4:04:03 PM
Orchestrator Integration Pack for Computer Associates (CA) Service Desk Kelverion Analysis Completed 3/31/2023 7:03:18 PM
Orchestrator Integration Pack for ServiceNow Kelverion Analysis Completed 11/15/2023 7:03:09 PM
Poly Lens Desktop App Poly Analysis Completed 7/19/2022 12:49:26 PM
PsTools Sysinternals LLC Analysis Completed 2/15/2024 11:27:38 PM
Q-Flow ACF Analysis Completed 2/22/2024 3:38:34 AM
Quality Unit LiveAgent Quality Unit Analysis Completed 6/16/2020 7:59:41 AM
Remedy BMC Software Analysis Completed 10/20/2022 3:34:17 PM
Request Tracker (RT) Best Practical Analysis Completed 3/15/2019 4:51:17 PM
Request Tracker for Incident Response (RTIR) Best Practical Analysis Completed 3/12/2019 7:53:16 PM
Rockwell Automation FactoryTalk View Site Edition (Client) Universal Logic Analysis Completed 9/29/2023 5:30:40 PM
Rockwell Automation FactoryTalk View Site Edition (Server) Universal Logic Analysis Completed 9/29/2023 5:30:40 PM
Shellrunas Microsoft Analysis Completed 8/15/2022 2:35:27 AM
Siebel Customer Relationship Management (CRM) Oracle Analysis Completed 4/12/2022 5:38:12 PM
SolarWinds Web Help Desk (WHD) SolarWinds Analysis Completed 2/22/2024 2:56:10 AM
SV8300 PCPro Suite NEC Analysis Completed 7/23/2020 10:35:45 AM
SV9300 PCPro Suite NEC Analysis Completed 4/30/2024 5:14:33 PM
Track-It BMC Software Analysis Completed 7/9/2019 3:10:26 PM
Unified Service Desk Microsoft Analysis Completed 11/9/2023 7:24:12 PM
VPI CAPTURE NICE Systems Analysis Completed 3/14/2024 4:06:22 PM
Web-based Automatic Call Distribution (WebACD) Cisco Systems, Inc Analysis Completed 7/29/2019 7:24:23 AM
WonderDesk Structured Query Language (SQL) Web Wonderland, Inc Analysis Completed 5/6/2019 8:34:39 AM
Workspace One Assist VMware Analysis Completed 9/22/2023 1:42:26 AM