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VA Technical Reference Model v 25.1

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Name
Vendor
Status
Decision Date
Acqueon iAssist for Cisco Unified Customer Voice Portal (CVP) is a Technology Acqueon Technologies Inc. Analysis Completed 01/06/2023 at 00:34:12 UTC
Acqueon List and Campaign Manager (LCM) is a Technology Acqueon Technologies Inc. Analysis Completed 12/19/2024 at 15:06:44 UTC
Adxstudio Portals is a Technology Adxstudio Analysis Completed 04/16/2019 at 07:59:17 UTC
Aeonix Contact Center is a Technology Tadiran Telecom Analysis Completed 12/04/2024 at 19:12:03 UTC
Algo Client Call Recorder is a Technology Algo Solutions Analysis Completed 06/22/2019 at 16:37:29 UTC
Application Visualizer is a Technology Verint Analysis Completed 11/25/2022 at 21:06:07 UTC
ASC Neo is a Technology ASC Technologies Analysis Completed 02/16/2023 at 18:14:45 UTC
Avaya Aura Call Center Elite Multi Channel is a Technology Avaya Analysis Completed 01/05/2023 at 01:51:04 UTC
Avaya Automatic Call Distribution (ACD) is a Technology Avaya Analysis Completed 07/01/2019 at 12:06:49 UTC
Avaya IX Workforce Engagement is a Technology Avaya Analysis Completed 03/27/2023 at 02:34:40 UTC
Avaya Navigator is a Technology Avaya Analysis Completed 06/18/2019 at 14:30:02 UTC
Avaya Network Reporting is a Technology Avaya Analysis Completed 06/18/2019 at 14:28:37 UTC
Avaya Pod Orchestration Suite is a Technology Avaya Analysis Completed 12/21/2023 at 21:23:25 UTC
CA Service Catalog (SC) is a Technology Broadcom Analysis Completed 10/07/2024 at 22:22:08 UTC
CA Service Desk Manager (SDM) is a Technology Broadcom Analysis Completed 12/10/2024 at 18:07:38 UTC
CCPulse+ is a Technology Genesys Analysis Completed 02/16/2024 at 17:19:51 UTC
ChangeGear is a Technology SunView Software Inc. Analysis Completed 08/28/2024 at 17:43:06 UTC
Cisco Agent Desktop is a Technology Cisco Systems, Inc Analysis Completed 10/19/2022 at 16:51:03 UTC
Cisco Audiotext Manager is a Technology Citrix Analysis Completed 04/29/2019 at 14:55:09 UTC
Cisco Computer Telephony Integration Object Server (CTI OS) is a Technology Cisco Systems, Inc Analysis Completed 01/10/2019 at 20:16:40 UTC
Cisco Finesse is a Technology Cisco Systems, Inc Analysis Completed 04/30/2024 at 17:14:33 UTC
Cisco Unified Contact Center Enterprise (UCCE) is a Technology Cisco Systems, Inc Analysis Completed 02/02/2024 at 03:13:36 UTC
Cisco Unified Contact Center Express (UCCX) is a Technology Cisco Systems, Inc Analysis Completed 10/25/2024 at 15:59:02 UTC
Cisco Unified Customer Voice Portal (CVP) is a Technology Cisco Systems, Inc Analysis Completed 07/03/2024 at 19:34:00 UTC
Cisco Unified Intelligence Center (CUIC) is a Technology Cisco Systems, Inc Analysis Completed 04/01/2024 at 02:09:09 UTC
Contact Center: Enterprise is a Technology Enghouse Interactive Analysis Completed 01/25/2023 at 03:17:41 UTC
Contact Director is a Technology Fusion Analysis Completed 07/12/2019 at 13:42:07 UTC
CxEngage is a Technology Telstrat Analysis Completed 07/16/2020 at 11:04:30 UTC
Directory and Resource Administrator (DRA) is a Technology NetIQ Analysis Completed 05/07/2020 at 15:41:06 UTC
DiskView is a Technology Sysinternals LLC Analysis Completed 12/05/2022 at 17:52:50 UTC
eGain Analytics is a Technology eGain Analysis Completed 02/19/2021 at 09:45:52 UTC
Enghouse Interactive Communications Portal is a Technology Enghouse Interactive Analysis Completed 01/25/2023 at 03:17:44 UTC
Enghouse Interactive: Communications Center (CC) is a Technology Enghouse Interactive Analysis Completed 01/27/2023 at 01:57:01 UTC
Enghouse Interactive: Quality Management Suite is a Technology Enghouse Interactive Analysis Completed 04/18/2024 at 18:19:36 UTC
Experience Management is a Technology Verint Analysis Completed 11/28/2022 at 02:39:47 UTC
Footprints Service Core is a Technology BMC Software Analysis Completed 06/08/2020 at 10:34:16 UTC
Global Navigator (GNAV) Pro is a Technology NEC Analysis Completed 02/05/2024 at 18:07:12 UTC
icRoute is a Technology TTEC Analysis Completed 03/02/2021 at 20:59:26 UTC
Impact 360 Call Recording is a Technology Verint Analysis Completed 10/19/2023 at 17:58:06 UTC
Impact 360 Speech Analytics is a Technology Verint Analysis Completed 10/25/2022 at 19:17:58 UTC
Inova LightLink is a Technology Inova Solutions Analysis Completed 05/26/2020 at 10:24:37 UTC
JIRA Service Management is a Technology Atlassian Software Systems Analysis Completed 02/02/2023 at 18:46:50 UTC
Microsoft Customer Voice is a Technology Microsoft Analysis Completed 11/27/2023 at 17:22:44 UTC
Microsoft Dynamics 365 is a Technology Microsoft Analysis Completed 09/28/2023 at 15:36:23 UTC
Multiterm Multiple Virtual Storage (MVS) is a Technology Software Diversified Services (SDS) Analysis Completed 12/27/2024 at 23:58:38 UTC
NEC SV8500 PCPro is a Technology NEC Analysis Completed 01/17/2024 at 03:51:58 UTC
NEC SV9500 PCPro is a Technology NEC Analysis Completed 11/16/2023 at 20:31:13 UTC
NICE Advanced Interaction Recorder (AIR) is a Technology NICE Systems Analysis Completed 02/23/2024 at 14:30:55 UTC
NICE CXOne Screen Agent is a Technology NICE Systems Analysis Completed 12/21/2023 at 15:12:15 UTC
NICE Interaction Analytics is a Technology NICE Systems Analysis Completed 02/23/2024 at 14:30:55 UTC
NICE Quality Central is a Technology NICE Systems Analysis Completed 03/27/2024 at 02:56:29 UTC
NICE Workforce Engagement Management (WEM) is a Technology NICE Systems Analysis Completed 11/29/2024 at 20:47:24 UTC
NICE Workforce Management (WFM) is a Technology NICE Systems Analysis Completed 01/03/2024 at 04:39:49 UTC
OpenScape Contact Center Enterprise is a Technology Unify Analysis Completed 12/12/2023 at 12:58:56 UTC
OpenScape Xpressions is a Technology Unify Analysis Completed 07/03/2024 at 19:34:05 UTC
Orchestrator Integration Pack for Computer Associates (CA) Service Desk is a Technology Kelverion Analysis Completed 12/13/2024 at 19:39:13 UTC
Orchestrator Integration Pack for ServiceNow is a Technology Kelverion Analysis Completed 11/15/2023 at 19:03:08 UTC
Poly Lens Desktop App is a Technology Poly Analysis Completed 07/01/2024 at 15:53:18 UTC
PsTools is a Technology Microsoft Analysis Completed 05/13/2024 at 16:17:14 UTC
Q-Flow is a Technology ACF Analysis Completed 02/22/2024 at 03:38:33 UTC
Quality Unit LiveAgent is a Technology Quality Unit Analysis Completed 06/16/2020 at 07:59:41 UTC
Remedy is a Technology BMC Software Analysis Completed 09/26/2024 at 17:51:19 UTC
Request Tracker (RT) is a Technology Best Practical Analysis Completed 03/15/2019 at 16:51:16 UTC
Request Tracker for Incident Response (RTIR) is a Technology Best Practical Analysis Completed 03/12/2019 at 19:53:16 UTC
Rockwell Automation FactoryTalk View Site Edition (Client) is a Technology Universal Logic Analysis Completed 09/29/2023 at 17:30:40 UTC
Rockwell Automation FactoryTalk View Site Edition (Server) is a Technology Universal Logic Analysis Completed 09/29/2023 at 17:30:40 UTC
Shellrunas is a Technology Microsoft Analysis Completed 07/19/2024 at 16:33:58 UTC
Siebel Customer Relationship Management (CRM) is a Technology Oracle Analysis Completed 11/08/2024 at 02:03:22 UTC
SolarWinds Web Help Desk (WHD) is a Technology SolarWinds Analysis Completed 09/09/2024 at 15:24:24 UTC
SV8300 PCPro Suite is a Technology NEC Analysis Completed 07/23/2020 at 10:35:45 UTC
SV9300 PCPro Suite is a Technology NEC Analysis Completed 04/30/2024 at 17:14:32 UTC
Track-It is a Technology BMC Software Analysis Completed 07/09/2019 at 15:10:26 UTC
Unified Service Desk is a Technology Microsoft Analysis Completed 11/09/2023 at 19:24:11 UTC
VPI CAPTURE is a Technology NICE Systems Analysis Completed 03/14/2024 at 16:06:22 UTC
Web-based Automatic Call Distribution (WebACD) is a Technology Cisco Systems, Inc Analysis Completed 07/29/2019 at 07:24:23 UTC
WonderDesk Structured Query Language (SQL) is a Technology Web Wonderland, Inc Analysis Completed 05/06/2019 at 08:34:39 UTC
Workspace One Assist is a Technology VMware Analysis Completed 09/22/2023 at 01:42:26 UTC
Total = 77
is a Technology Indicates a technology
is a Standard Indicates a standard or specification
is a List of Standards or Technologies Indicates a list of standards or technologies
entry is associated with a locked category Indicates the entry is associated with a locked category