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VA Technical Reference Model v 24.3

WonderDesk Structured Query Language (SQL)
WonderDesk Structured Query Language (SQL) Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

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Description: WonderDesk Structured Query Language (SQL) functions as both a help desk tracking software and help desk management software to track and manage customer electronic mail (e-mail) and phone calls.

WonderDesk is available in two editions: WonderDesk SQL and WonderDesk Standard. This entry covers the SQL edition.

This technology is compatible with multiple databases, users must select one of the databases listed in the runtime dependencies.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov.
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v19.5
Decision Date: 05/06/2019 at 08:34:39 UTC
Introduced By: TRM Request
Vendor Name: Web Wonderland, Inc
- The information contained on this page is accurate as of the Decision Date (05/06/2019 at 08:34:39 UTC).