Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Technical Reference Model v 24.7

Search <abbr>VA TRM</abbr>
TRM Logo
Search VA TRM

Search by Term

Search by VA CategorySearch by VA Category help

To conduct a search based on the VA Categorization framework you must select a Domain, an Area, and a Category.

Search by Filter

Select any of the following filters to limit the search results to entries matching the selected criteria. Filter searches can be combined with term and category searches.


Your search results: - Published Entry (filter)                                                                                                                                                      
Export To: generate excel file generate word file

Name
Vendor
Status
Decision Date
Acqueon iAssist for Cisco Unified Customer Voice Portal (CVP) is a Technology Acqueon Technologies Inc. Analysis Completed 1/6/2023 12:34:13 AM
Acqueon List and Campaign Manager (LCM) is a Technology Acqueon Technologies Inc. Analysis Completed 6/5/2023 1:40:58 PM
Adxstudio Portals is a Technology Adxstudio Analysis Completed 4/16/2019 7:59:18 AM
Aeonix Contact Center is a Technology Tadiran Telecom Analysis Completed 11/23/2022 9:47:10 PM
Algo Client Call Recorder is a Technology Algo Solutions Analysis Completed 6/22/2019 4:37:30 PM
Application Visualizer is a Technology Verint Analysis Completed 11/25/2022 9:06:08 PM
ASC Neo is a Technology ASC Technologies Analysis Completed 2/16/2023 6:14:46 PM
Avaya Aura Call Center Elite Multi Channel is a Technology Avaya Analysis Completed 1/5/2023 1:51:04 AM
Avaya Automatic Call Distribution (ACD) is a Technology Avaya Analysis Completed 7/1/2019 12:06:49 PM
Avaya IX Workforce Engagement is a Technology Avaya Analysis Completed 3/27/2023 2:34:41 AM
Avaya Navigator is a Technology Avaya Analysis Completed 6/18/2019 2:30:02 PM
Avaya Network Reporting is a Technology Avaya Analysis Completed 6/18/2019 2:28:38 PM
Avaya Pod Orchestration Suite is a Technology Avaya Analysis Completed 12/21/2023 9:23:26 PM
CA Service Catalog (SC) is a Technology Broadcom Analysis Completed 12/5/2022 5:52:44 PM
CA Service Desk Manager (SDM) is a Technology Broadcom Analysis Completed 3/30/2023 7:17:55 PM
CCPulse+ is a Technology Genesys Analysis Completed 2/16/2024 5:19:51 PM
ChangeGear is a Technology SunView Software Inc. Analysis Completed 9/14/2022 7:24:13 PM
Cisco Agent Desktop is a Technology Cisco Systems, Inc Analysis Completed 10/19/2022 4:51:03 PM
Cisco Audiotext Manager is a Technology Citrix Analysis Completed 4/29/2019 2:55:10 PM
Cisco Computer Telephony Integration Object Server (CTI OS) is a Technology Cisco Systems, Inc Analysis Completed 1/10/2019 8:16:40 PM
Cisco Finesse is a Technology Cisco Systems, Inc Analysis Completed 4/30/2024 5:14:34 PM
Cisco Unified Contact Center Enterprise (UCCE) is a Technology Cisco Systems, Inc Analysis Completed 2/2/2024 3:13:37 AM
Cisco Unified Contact Center Express (UCCX) is a Technology Cisco Systems, Inc Analysis Completed 9/1/2022 8:19:24 PM
Cisco Unified Customer Voice Portal (CVP) is a Technology Cisco Systems, Inc Analysis Completed 7/3/2024 7:34:00 PM
Cisco Unified Intelligence Center (CUIC) is a Technology Cisco Systems, Inc Analysis Completed 4/1/2024 2:09:09 AM
Contact Center: Enterprise is a Technology Enghouse Interactive Analysis Completed 1/25/2023 3:17:42 AM
Contact Director is a Technology Fusion Analysis Completed 7/12/2019 1:42:08 PM
CxEngage is a Technology Telstrat Analysis Completed 7/16/2020 11:04:31 AM
Directory and Resource Administrator (DRA) is a Technology NetIQ Analysis Completed 5/7/2020 3:41:06 PM
DiskView is a Technology Sysinternals LLC Analysis Completed 12/5/2022 5:52:50 PM
eGain Analytics is a Technology eGain Analysis Completed 2/19/2021 9:45:52 AM
Enghouse Interactive Communications Portal is a Technology Enghouse Interactive Analysis Completed 1/25/2023 3:17:44 AM
Enghouse Interactive: Communications Center (CC) is a Technology Enghouse Interactive Analysis Completed 1/27/2023 1:57:01 AM
Enghouse Interactive: Quality Management Suite is a Technology Enghouse Interactive Analysis Completed 4/18/2024 6:19:36 PM
Experience Management is a Technology Verint Analysis Completed 11/28/2022 2:39:48 AM
Footprints Service Core is a Technology BMC Software Analysis Completed 6/8/2020 10:34:17 AM
Global Navigator (GNAV) Pro is a Technology NEC Analysis Completed 2/5/2024 6:07:12 PM
icRoute is a Technology TTEC Analysis Completed 3/2/2021 8:59:26 PM
Impact 360 Call Recording is a Technology Verint Analysis Completed 10/19/2023 5:58:07 PM
Impact 360 Speech Analytics is a Technology Verint Analysis Completed 10/25/2022 7:17:58 PM
Inova LightLink is a Technology Inova Solutions Analysis Completed 5/26/2020 10:24:37 AM
JIRA Service Management is a Technology Atlassian Software Systems Analysis Completed 2/2/2023 6:46:50 PM
Microsoft Customer Voice is a Technology Microsoft Analysis Completed 11/27/2023 5:22:44 PM
Microsoft Dynamics 365 is a Technology Microsoft Analysis Completed 9/28/2023 3:36:24 PM
Multiterm Multiple Virtual Storage (MVS) is a Technology Software Diversified Services (SDS) Analysis Completed 2/17/2023 2:08:27 AM
NEC SV8500 PCPro is a Technology NEC Analysis Completed 1/17/2024 3:51:58 AM
NEC SV9500 PCPro is a Technology NEC Analysis Completed 11/16/2023 8:31:13 PM
NICE Advanced Interaction Recorder (AIR) is a Technology NICE Systems Analysis Completed 2/23/2024 2:30:56 PM
NICE CXOne Screen Agent is a Technology NICE Systems Analysis Completed 12/21/2023 3:12:15 PM
NICE Interaction Analytics is a Technology NICE Systems Analysis Completed 2/23/2024 2:30:56 PM
NICE Quality Central is a Technology NICE Systems Analysis Completed 3/27/2024 2:56:30 AM
NICE Workforce Engagement Management (WEM) is a Technology NICE Systems Analysis Completed 2/22/2023 7:05:54 PM
NICE Workforce Management (WFM) is a Technology NICE Systems Analysis Completed 1/3/2024 4:39:49 AM
OpenScape Contact Center Enterprise is a Technology Unify Analysis Completed 12/12/2023 12:58:57 PM
OpenScape Xpressions is a Technology Unify Analysis Completed 7/3/2024 7:34:05 PM
Orchestrator Integration Pack for Computer Associates (CA) Service Desk is a Technology Kelverion Analysis Completed 3/31/2023 7:03:18 PM
Orchestrator Integration Pack for ServiceNow is a Technology Kelverion Analysis Completed 11/15/2023 7:03:09 PM
Poly Lens Desktop App is a Technology Poly Analysis Completed 7/1/2024 3:53:19 PM
PsTools is a Technology Microsoft Analysis Completed 5/13/2024 4:17:14 PM
Q-Flow is a Technology ACF Analysis Completed 2/22/2024 3:38:34 AM
Quality Unit LiveAgent is a Technology Quality Unit Analysis Completed 6/16/2020 7:59:41 AM
Remedy is a Technology BMC Software Analysis Completed 10/20/2022 3:34:17 PM
Request Tracker (RT) is a Technology Best Practical Analysis Completed 3/15/2019 4:51:17 PM
Request Tracker for Incident Response (RTIR) is a Technology Best Practical Analysis Completed 3/12/2019 7:53:16 PM
Rockwell Automation FactoryTalk View Site Edition (Client) is a Technology Universal Logic Analysis Completed 9/29/2023 5:30:40 PM
Rockwell Automation FactoryTalk View Site Edition (Server) is a Technology Universal Logic Analysis Completed 9/29/2023 5:30:40 PM
Shellrunas is a Technology Microsoft Analysis Completed 7/19/2024 4:33:59 PM
Siebel Customer Relationship Management (CRM) is a Technology Oracle Analysis Completed 6/13/2024 8:25:21 PM
SolarWinds Web Help Desk (WHD) is a Technology SolarWinds Analysis Completed 2/22/2024 2:56:10 AM
SV8300 PCPro Suite is a Technology NEC Analysis Completed 7/23/2020 10:35:45 AM
SV9300 PCPro Suite is a Technology NEC Analysis Completed 4/30/2024 5:14:33 PM
Track-It is a Technology BMC Software Analysis Completed 7/9/2019 3:10:26 PM
Unified Service Desk is a Technology Microsoft Analysis Completed 11/9/2023 7:24:12 PM
VPI CAPTURE is a Technology NICE Systems Analysis Completed 3/14/2024 4:06:22 PM
Web-based Automatic Call Distribution (WebACD) is a Technology Cisco Systems, Inc Analysis Completed 7/29/2019 7:24:23 AM
WonderDesk Structured Query Language (SQL) is a Technology Web Wonderland, Inc Analysis Completed 5/6/2019 8:34:39 AM
Workspace One Assist is a Technology VMware Analysis Completed 9/22/2023 1:42:26 AM
Total = 77
is a Technology Indicates a technology
is a Standard Indicates a standard or specification
is a List of Standards or Technologies Indicates a list of standards or technologies
entry is associated with a locked category Indicates the entry is associated with a locked category