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VA Technical Reference Model v 23.10

<abbr>VA</abbr> Category Framework Summary (IT Service Desk)
TRM Logo
VA Category Framework Summary (IT Service Desk)
VA Mapping Counts of TRM entries
Domain Area Category
Systems Management Systems Management Tools IT Service Desk
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1. Enghouse Interactive Communications Portal is a Technology
2. Cisco Agent Desktop is a Technology
3. Directory and Resource Administrator (DRA) is a Technology
4. Footprints Service Core is a Technology
5. SV8300 PCPro Suite is a Technology
6. CA Service Desk Manager (SDM) is a Technology
7. Remedy is a Technology
8. OpenScape Xpressions is a Technology
9. Global Navigator (GNAV) Pro is a Technology
10. Web-based Automatic Call Distribution (WebACD) is a Technology
11. Acqueon List and Campaign Manager (LCM) is a Technology
12. DiskView is a Technology
13. PsTools is a Technology
14. Impact 360 Speech Analytics is a Technology
15. ASC Neo is a Technology
16. Cisco Unified Contact Center Enterprise (UCCE) is a Technology
17. Adxstudio Portals is a Technology
18. Cisco Unified Contact Center Express (UCCX) is a Technology
19. CxEngage is a Technology
20. WonderDesk Structured Query Language (SQL) is a Technology
21. Avaya IX Workforce Engagement is a Technology
22. JIRA Service Management is a Technology
23. Inova LightLink is a Technology
24. Cisco Finesse is a Technology
25. Shellrunas is a Technology
26. Application Visualizer is a Technology
27. Rockwell Automation FactoryTalk View Site Edition (Client) is a Technology
28. Multiterm Multiple Virtual Storage (MVS) is a Technology
29. Rockwell Automation FactoryTalk View Site Edition (Server) is a Technology
30. Request Tracker for Incident Response (RTIR) is a Technology
31. OpenScape Contact Center Enterprise is a Technology
32. eGain Analytics is a Technology
33. Avaya Pod Orchestration Suite is a Technology
34. Quality Unit LiveAgent is a Technology
35. NICE Workforce Management (WFM) is a Technology
36. Q-Flow is a Technology
37. NICE Advanced Interaction Recorder (AIR) is a Technology
38. VPI CAPTURE is a Technology
39. NEC SV8500 PCPro is a Technology
40. ChangeGear is a Technology
41. Microsoft Dynamics 365 is a Technology
42. Avaya Automatic Call Distribution (ACD) is a Technology
43. Cisco Unified Customer Voice Portal (CVP) is a Technology
44. Orchestrator Integration Pack for ServiceNow is a Technology
45. Siebel Customer Relationship Management (CRM) is a Technology
46. NEC SV9500 PCPro is a Technology
47. icRoute is a Technology
48. Cisco Unified Intelligence Center (CUIC) is a Technology
49. SV9300 PCPro Suite is a Technology
50. Enghouse Interactive: Communications Center (CC) is a Technology
51. Request Tracker (RT) is a Technology
52. Track-It is a Technology
53. Avaya Network Reporting is a Technology
54. Avaya Navigator is a Technology
55. NICE Workforce Engagement Management (WEM) is a Technology
56. Orchestrator Integration Pack for Computer Associates (CA) Service Desk is a Technology
57. Aeonix Contact Center is a Technology
58. NICE Quality Central is a Technology
59. Contact Director is a Technology
60. Avaya Aura Call Center Elite Multi Channel is a Technology
61. Experience Management is a Technology
62. Unified Service Desk is a Technology
63. Cisco Computer Telephony Integration Object Server (CTI OS) is a Technology
64. Impact 360 Call Recording is a Technology
65. Contact Center: Enterprise is a Technology
66. Poly Lens Desktop App is a Technology
67. CA Service Catalog (SC) is a Technology
68. Algo Client Call Recorder is a Technology
69. Workspace One Assist is a Technology
70. Acqueon iAssist for Cisco Unified Customer Voice Portal (CVP) is a Technology
71. NICE Interaction Analytics is a Technology
72. Enghouse Interactive: Quality Management Suite is a Technology
73. CCPulse+ is a Technology
74. Cisco Audiotext Manager is a Technology
75. SolarWinds Web Help Desk (WHD) is a Technology