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VA Technical Reference Model v 25.2

VA Category Framework Summary (IT Service Desk)
VA Category Framework Summary (IT Service Desk)
VA Mapping Counts of TRM entries
Domain Area Category
Systems Management Systems Management Tools IT Service Desk
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1. Enghouse Interactive Communications Portal Technology icon
2. Cisco Agent Desktop Technology icon
3. Multiterm Multiple Virtual Storage (MVS) Technology icon
4. Directory and Resource Administrator (DRA) Technology icon
5. Footprints Service Core Technology icon
6. Rockwell Automation FactoryTalk View Site Edition (Client) Technology icon
7. SV8300 PCPro Suite Technology icon
8. Enghouse Interactive: Quality Management Suite Technology icon
9. Web-based Automatic Call Distribution (WebACD) Technology icon
10. Acqueon List and Campaign Manager (LCM) Technology icon
11. DiskView Technology icon
12. Impact 360 Speech Analytics Technology icon
13. ASC Neo Technology icon
14. Adxstudio Portals Technology icon
15. Cisco Unified Contact Center Express (UCCX) Technology icon
16. CCPulse+ Technology icon
17. CxEngage Technology icon
18. WonderDesk Structured Query Language (SQL) Technology icon
19. Microsoft Dynamics 365 Technology icon
20. Rockwell Automation FactoryTalk View Site Edition (Server) Technology icon
21. JIRA Service Management Technology icon
22. Inova LightLink Technology icon
23. Cisco Finesse Technology icon
24. VPI CAPTURE Technology icon
25. Shellrunas Technology icon
26. Poly Lens Desktop App Technology icon
27. Application Visualizer Technology icon
28. Unified Service Desk Technology icon
29. Request Tracker for Incident Response (RTIR) Technology icon
30. Avaya IX Workforce Engagement Technology icon
31. eGain Analytics Technology icon
32. CA Service Desk Manager (SDM) Technology icon
33. Quality Unit LiveAgent Technology icon
34. NICE Quality Central Technology icon
35. Aeonix Contact Center Technology icon
36. NICE Workforce Management (WFM) Technology icon
37. Q-Flow Technology icon
38. SolarWinds Web Help Desk (WHD) Technology icon
39. Global Navigator (GNAV) Pro Technology icon
40. Avaya Automatic Call Distribution (ACD) Technology icon
41. Microsoft Customer Voice Technology icon
42. Impact 360 Call Recording Technology icon
43. OpenScape Contact Center Enterprise Technology icon
44. NEC SV8500 PCPro Technology icon
45. NICE CXOne Screen Agent Technology icon
46. icRoute Technology icon
47. NICE Advanced Interaction Recorder (AIR) Technology icon
48. NICE Interaction Analytics Technology icon
49. Enghouse Interactive: Communications Center (CC) Technology icon
50. Request Tracker (RT) Technology icon
51. Track-It Technology icon
52. Workspace One Assist Technology icon
53. NICE Workforce Engagement Management (WEM) Technology icon
54. Avaya Network Reporting Technology icon
55. Avaya Navigator Technology icon
56. Avaya Pod Orchestration Suite Technology icon
57. Cisco Unified Customer Voice Portal (CVP) Technology icon
58. ChangeGear Technology icon
59. Contact Director Technology icon
60. CA Service Catalog (SC) Technology icon
61. Avaya Aura Call Center Elite Multi Channel Technology icon
62. OpenScape Xpressions Technology icon
63. Experience Management Technology icon
64. Cisco Computer Telephony Integration Object Server (CTI OS) Technology icon
65. Contact Center: Enterprise Technology icon
66. Algo Client Call Recorder Technology icon
67. Orchestrator Integration Pack for Computer Associates (CA) Service Desk Technology icon
68. PsTools Technology icon
69. Siebel Customer Relationship Management (CRM) Technology icon
70. Acqueon iAssist for Cisco Unified Customer Voice Portal (CVP) Technology icon
71. Cisco Unified Contact Center Enterprise (UCCE) Technology icon
72. Cisco Audiotext Manager Technology icon
73. NEC SV9500 PCPro Technology icon
74. SV9300 PCPro Suite Technology icon
75. Orchestrator Integration Pack for ServiceNow Technology icon
76. Remedy Technology icon
77. Cisco Unified Intelligence Center (CUIC) Technology icon