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VA Technical Reference Model v 24.7

<abbr>VA</abbr> Category Framework Summary (IT Service Desk)
TRM Logo
VA Category Framework Summary (IT Service Desk)
VA Mapping Counts of TRM entries
Domain Area Category
Systems Management Systems Management Tools IT Service Desk
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1. Remedy is a Technology
2. Cisco Agent Desktop is a Technology
3. Contact Director is a Technology
4. Global Navigator (GNAV) Pro is a Technology
5. Inova LightLink is a Technology
6. OpenScape Contact Center Enterprise is a Technology
7. Microsoft Dynamics 365 is a Technology
8. Siebel Customer Relationship Management (CRM) is a Technology
9. CA Service Desk Manager (SDM) is a Technology
10. Contact Center: Enterprise is a Technology
11. Footprints Service Core is a Technology
12. Cisco Finesse is a Technology
13. Application Visualizer is a Technology
14. Experience Management is a Technology
15. Impact 360 Speech Analytics is a Technology
16. Cisco Unified Customer Voice Portal (CVP) is a Technology
17. Quality Unit LiveAgent is a Technology
18. Cisco Unified Contact Center Enterprise (UCCE) is a Technology
19. Cisco Unified Intelligence Center (CUIC) is a Technology
20. Impact 360 Call Recording is a Technology
21. WonderDesk Structured Query Language (SQL) is a Technology
22. Acqueon List and Campaign Manager (LCM) is a Technology
23. Acqueon iAssist for Cisco Unified Customer Voice Portal (CVP) is a Technology
24. Request Tracker (RT) is a Technology
25. VPI CAPTURE is a Technology
26. NICE Advanced Interaction Recorder (AIR) is a Technology
27. NICE Interaction Analytics is a Technology
28. NICE Quality Central is a Technology
29. NICE Workforce Management (WFM) is a Technology
30. Request Tracker for Incident Response (RTIR) is a Technology
31. CA Service Catalog (SC) is a Technology
32. Avaya Aura Call Center Elite Multi Channel is a Technology
33. eGain Analytics is a Technology
34. OpenScape Xpressions is a Technology
35. Enghouse Interactive: Communications Center (CC) is a Technology
36. Adxstudio Portals is a Technology
37. icRoute is a Technology
38. Cisco Audiotext Manager is a Technology
39. NEC SV8500 PCPro is a Technology
40. Cisco Unified Contact Center Express (UCCX) is a Technology
41. SV8300 PCPro Suite is a Technology
42. SV9300 PCPro Suite is a Technology
43. Avaya IX Workforce Engagement is a Technology
44. Avaya Pod Orchestration Suite is a Technology
45. Multiterm Multiple Virtual Storage (MVS) is a Technology
46. ChangeGear is a Technology
47. Cisco Computer Telephony Integration Object Server (CTI OS) is a Technology
48. DiskView is a Technology
49. NEC SV9500 PCPro is a Technology
50. CCPulse+ is a Technology
51. PsTools is a Technology
52. Directory and Resource Administrator (DRA) is a Technology
53. ASC Neo is a Technology
54. JIRA Service Management is a Technology
55. Q-Flow is a Technology
56. Aeonix Contact Center is a Technology
57. Unified Service Desk is a Technology
58. CxEngage is a Technology
59. Track-It is a Technology
60. Avaya Navigator is a Technology
61. Avaya Network Reporting is a Technology
62. Algo Client Call Recorder is a Technology
63. Avaya Automatic Call Distribution (ACD) is a Technology
64. Web-based Automatic Call Distribution (WebACD) is a Technology
65. Orchestrator Integration Pack for ServiceNow is a Technology
66. Orchestrator Integration Pack for Computer Associates (CA) Service Desk is a Technology
67. Shellrunas is a Technology
68. NICE Workforce Engagement Management (WEM) is a Technology
69. Enghouse Interactive: Quality Management Suite is a Technology
70. SolarWinds Web Help Desk (WHD) is a Technology
71. Poly Lens Desktop App is a Technology
72. Enghouse Interactive Communications Portal is a Technology
73. Workspace One Assist is a Technology
74. Rockwell Automation FactoryTalk View Site Edition (Client) is a Technology
75. Rockwell Automation FactoryTalk View Site Edition (Server) is a Technology
76. Microsoft Customer Voice is a Technology
77. NICE CXOne Screen Agent is a Technology