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VA Technical Reference Model v 22.8

Alexsys Team
Alexsys Team Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: Alexsys Team is a collaborative task and project management software product, which allows users to record work requests to track assignments such as: action items, product features, project tasks, defects, help desk calls and compliance records, etc., and includes a customizable database and data entry forms, e-mail notifications, automatic escalations, group access control, spell checker, and integration with Microsoft Outlook. This is a software system and project management technology that works with Windows and the web to organize, dispatch, and track an organization`s tasks. The software records and assigns responsibilities with due dates for tasks and individuals can organize and prioritize their assignments and collaborate with one another.

This product should not be used for information technology (IT) projects that are or will be mandated to follow standardized processes and utilities governing IT activity critical to VA`s implementation of the Veteran-focused Integration Process (VIP). Projects to be governed by VIP are required to transition to the standardized utilities by October 1, 2016. Please refer to the CIO memo dated January 4, 2016 that mandated specific criteria for being designated as VIP projects.

There are multiple editions of this technology including Standard Pro, Web, WebEntry, ServiceDesk, and Enterprise. This assessment covers all assessments.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has been assessed by the Section 508 Office and found non-conformant. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Please see reference tab for more information concerning product versions.
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v20.10
Decision Date: 10/19/2020
Aliases: Alexsys Team 2, Alexsys Service Desk
Introduced By: TRM Request
Vendor Name: Alexsys Corporation
- The information contained on this page is accurate as of the Decision Date (10/19/2020).