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VA Technical Reference Model v 25.7

Webex Meetings, Events and Training Client

General Information

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website:	Go to site
Description:	Webex Meetings, formerly known as WebEx Meeting Center, provides web-based conferencing functionality. Attendees can join meetings from multiple different types of devices. This technology is offered as software-as-a-service (SaaS) with a launcher downloaded to the desktop. Webex is a division of Cisco. The TRM entry for Webex Meetings and Webex Training Center are TRM approvals for the same client software. This entry covers Webex Meetings, Webex Events and Webex Training Center. This entry covers the Desktop Edition of this technology and not any mobile versions. Please note that the implementation of mobile technology applications that operate on Mobile Operating Systems must be reviewed and authorized by the Mobile Technology and Endpoint Security Engineering Team: https://dvagov.sharepoint.com/sites/OITMT/SitePages/MTHome.aspx The TRM decisions in this entry only apply to technologies and versions owned, operated, managed, patched, and version-controlled by VA. This includes technologies deployed as software installations on VMs within VA-controlled cloud environments (e.g., VA Enterprise Cloud (VAEC)). Cloud services provided by the VAEC, which are listed in the VAEC Service Catalog, and those controlled and managed by an external Cloud Service Provider (i.e., SaaS) are not in the purview of the TRM. For more information on the use of cloud services and cloud-based products within VA, including VA private clouds, please see the Enterprise Cloud Solutions Office (ECSO) Portal at: https://dvagov.sharepoint.com/sites/OITECSO
Technology/Standard Usage Requirements:	Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information System Security Officer (ISSO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information:	This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov.
Decision:	View Decisions

Decision Source:	TRM Mgmt Group
Decision Process:	One-VA TRM v25.6
Decision Date:	06/18/2025 at 02:12:23 UTC
Aliases:	WebEx Communications, Cisco Systems Meeting Center, WebEx Meeting Center, WebEx Meeting Manager; WebEx Events Center; WebEx Training
Introduced By:	SCCM
Vendor Name:	Cisco Systems, Inc

Vendor Release Information

The Vendor Release table provides the known releases for the TRM Technology, obtained from the vendor (or from the release source).

You must be logged into the RSAA website prior to clicking the Attestation URLs or the URLs won't open.

Major versions and minor versions of that Major released on or after 09/14/2022 are NOT EXEMPT. Major Versions released before 09/14/2022 are EXEMPT as well as minor versions of that Major regardless of release date.

Version	Release Date	Vendor End of Life Date
29.x	01/29/2015
30.x	03/08/2016
31.x	04/11/2016
32.x	02/02/2017	05/24/2019
33.x	11/27/2018
39.x	03/01/2019
40.x	02/03/2020
41.x	02/01/2021
42.x	02/10/2022
43.x	01/10/2023	06/05/2024
44.x	01/11/2024	11/12/2024
45.x	01/07/2025

Current Decision Matrix (06/12/2025)

Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information System Security Officer (ISSO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.

The VA Decision Matrix displays the current and future VAIT position regarding different releases of a TRM entry. These decisions are based upon the best information available as of the most current date. The consumer of this information has the responsibility to consult the organizations responsible for the desktop, testing, and/or production environments to ensure that the target version of the technology will be supported.

Legend:

White	Authorized: The technology/standard has been authorized for use.
Yellow	Authorized w/ Constraints: The technology/standard can be used within the specified constraints located below the decision matrix in the footnote[1] and on the General tab.
Gray	Authorized w/ Constraints (POA&M): This technology or standard can be used only if a POA&M review is conducted and signed by the Authorizing Official Designated Representative (AODR) as designated by the Authorizing Official (AO) or designee and based upon a recommendation from the POA&M Compliance Enforcement, has been granted to the project team or organization that wishes to use the technology.
Orange	Authorized w/ Constraints (DIVEST): VA has decided to divest itself on the use of the technology/standard. As a result, all projects currently utilizing the technology/standard must plan to eliminate their use of the technology/standard. Additional information on when the entry is projected to become unauthorized may be found on the Decision tab for the specific entry.
Black	Unauthorized: The technology/standard is not (currently) permitted to be used under any circumstances.
Blue	Authorized w/ Constraints (PLANNING/EVALUATION): The period of time this technology is currently being evaluated, reviewed, and tested in controlled environments. Use of this technology is strictly controlled and not available for use within the general population. If a customer would like to use this technology, please work with your local or Regional OI&T office and contact the appropriate evaluation office displayed in the notes below the decision matrix. The Local or Regional OI&T office should submit an inquiry to the TRM if they require further assistance or if the evaluating office is not listed in the notes below.

Release/Version Information:

VA decisions for specific versions may include a ‘.x’ wildcard, which denotes a decision that pertains to a range of multiple versions.

For example, a technology authorized with a decision for 7.x would cover any version of 7.(Anything) - 7.(Anything). However, a 7.4.x decision would cover any version of 7.4.(Anything), but would not cover any version of 7.5.x or 7.6.x on the TRM.

VA decisions for specific versions may include ‘+’ symbols; which denotes that the decision for the version specified also includes versions greater than what is specified but is not to exceed or affect previous decimal places.

For example, a technology authorized with a decision for 12.6.4+ would cover any version that is greater than 12.6.4, but would not exceed the .6 decimal ie: 12.6.401 is ok, 12.6.5 is ok, 12.6.9 is ok, however 12.7.0 or 13.0 is not.

Any major.minor version that is not listed in the VA Decision Matrix is considered Authorized w/ Constraints (POA&M).

<Past

CY2024

CY2025

CY2026

Future>

Release

29.x

Unapproved

Authorized w/ Constraints (POA&M)

30.x

Unapproved

Authorized w/ Constraints (POA&M)

31.x

Unapproved

Authorized w/ Constraints (POA&M)

32.x

Unapproved

Authorized w/ Constraints (POA&M)

33.x

Unapproved

Authorized w/ Constraints (POA&M)

39.x

Unapproved

Authorized w/ Constraints (POA&M)

40.x

Unapproved

Authorized w/ Constraints (POA&M)

41.x

Unapproved

Authorized w/ Constraints (POA&M)

42.x

Approved w/Constraints
[17, 24, 26, 27, 28, 29, 30, 32, 33]

DIVEST
[17, 24, 27, 28, 29, 30, 32, 33, 34, 35]

Authorized w/ Constraints (DIVEST)
[17, 24, 27, 28, 29, 30, 32, 33, 35, 36]

Authorized w/ Constraints (POA&M)

43.x

Unapproved

DIVEST
[17, 24, 27, 28, 29, 30, 32, 33, 34, 35]

Authorized w/ Constraints (DIVEST)
[17, 24, 27, 28, 29, 30, 32, 33, 35, 36]

Authorized w/ Constraints (POA&M)

44.x

Unapproved

Approved w/Constraints
[17, 24, 27, 28, 29, 30, 32, 33, 34, 35]

Authorized w/ Constraints
[17, 24, 27, 28, 29, 30, 32, 33, 35, 36]

Authorized w/ Constraints (DIVEST)
[17, 24, 27, 28, 29, 30, 32, 33, 35, 36]

Authorized w/ Constraints (DIVEST)
[17, 24, 27, 28, 29, 30, 32, 33, 35, 37]

Authorized w/ Constraints (POA&M)

45.x

Unapproved

Authorized w/ Constraints (POA&M)

Authorized w/ Constraints
[17, 24, 27, 28, 29, 30, 32, 33, 35, 36]

Authorized w/ Constraints
[17, 24, 27, 28, 29, 30, 32, 33, 35, 37]

Note:

At the time of writing, version 45.6.0.32551 (Windows & macOS) is the most current version, released 06/06/2025.
A standard configuration of this technology is being developed by the DDE team. At the time of writing, the standard version is 45.2.0.31800.

Decision Constraints


[17]	New installations or major expansions of this technology that transmit data over the VA Wide Area Network (WAN) must complete a WAN impact review (yourIT Service Portal:[SNOW Service Requests]) prior to implementation to ensure proper compliance to VA network design and usage requirements.

[24]	This technology has received one or more VA security bulletins that provide specific guidance on vulnerability patching and mitigation. It is the responsibility of VA system owners to ensure that the appropriate mitigations are taken to address all known and future discovered vulnerabilities with this product. See the Reference tab for more information on security bulletins related to this product.

[26]	If free trialware is utilized, the software must be purchased or removed at the end of the trial period. Users must ensure that Firefox and Google Chrome are implemented with VA-authorized baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’) Per the Initial Product Review, users must abide by the following constraints: Only the VA authorized FedRamp hosted instance of Webex Meetings can be used within the VA and any non-VA version of Webex Meetings should not be used to host VA meetings. No other WebEx platform outside of the authorized VA FedRAMP solution is authorized for hosting VA conferences. Per Cisco “The customer must ask Cisco Webex technical support to set FIPS Mode on the customer’s Webex site and the host`s Windows platform must be set to use FIPS mode”. Webex Meetings must be configured to only store information on the VA FedRAMP Webex Meetings instance. Only the FedRAMP authorized VA authorized Gov Cloud instance of the Webex Meetings solution can be used to host conferences. Internal Webex Meetings must be conducted through a provided link directing the user to the VA Webex website. Per VA Handbook 6500 Appendix D, Department of Veteran Affairs National Rules of Behavior, Section f (3) (page 68. D-10). It states the following: • I will not download software from the Internet, or other public available sources, offered as free trials, shareware, or other unlicensed software to a VA-owned system. Ensure that the latest version is installed. The National Institute of Standards and Technology (NIST) National Vulnerability Database should be referenced for vulnerabilities, and the product should be continuously monitored for security vulnerabilities. Use of WebEx endpoint software on the VA network that is NOT connecting to the VA FedRAMP Enterprise WebEx cloud service is limited to JOINING external web-based training sessions scheduled by non-organization users (e.g. vendor partners). Users in this scenario should not screen share or share any sensitive data on these 3rd party hosted conferences.

[27]	Users should check with their supervisor, Information System Security Officer (ISSO) or local OIT representative for permission to download and use this software. Downloaded software must always be scanned for viruses prior to installation to prevent adware or malware. Freeware may only be downloaded directly from the primary site that the creator of the software has advertised for public download and user or development community engagement. Users should note, any attempt by the installation process to install any additional, unrelated software is not authorized and the user should take the proper steps to decline those installations.

[28]	Due to National Institute of Standards and Technology (NIST) identified security vulnerabilities, extra vigilance should be applied to ensure the versions remain properly patched to mitigate known and future vulnerabilities. The local ISSO (Information System Security Officer) can provide assistance in reviewing the NIST vulnerabilities.

[29]	In cases where the technology is used for external connections, a full Enterprise Security Change Control Board (ESCCB) review is required in accordance VA Directive 6004 , VA Directive 6517, and VA Directive 6513. The local ISSO (Information System Security Officer) can advise on the ESCCB review process.

[30]	This technology should only be used when required by a Veterans Affairs (VA) business partner for an authorized VA Project. Use of this technology must comply with ESCCB requirements which include: Signed Interconnection Agreements/Memorandum of Understanding agreements (MOU/ISA) with each external business partner, compliance with VA Handbook 6500, and must implement appropriate National Institute of Standards and Technology (NIST) Federal Information Processing Standards (FIPS) requirements for all devices interacting with this technology. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with VA Handbook 6500 and National Institute of Standards and Technology (NIST) standards. As of January 27th, 2017, Risk-based Decisions (RBD) will be handled per VAIQ # 7769667. In cases where the technology is used for external connections, a full Enterprise Security Change Control Board (ESCCB) review is required in accordance VA Directive 6004, VA Directive 6517 and VA Directive 6513. The local ISSO can advise on the ESCCB review process and ensure privacy of information compliance protections are in place.

[32]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with both VA Handbook 6500 and VA Directive 6500.

[33]	Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request, visit the Product Marketplace. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102).

[34]	If free trialware is utilized, the software must be purchased or removed at the end of the trial period. Users must ensure that Microsoft Edge, Firefox, and Google Chrome are implemented with VA-authorized baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’) Per the Initial Product Review, users must abide by the following constraints: This product is listed on the Digital VA Product Marketplace. Please review the entry to ensure all security guidance is followed, and to submit a request for approval to use The referenced cryptographic module should not be included by Federal Agencies in new procurements. Agencies may make a risk determination on whether to continue using this module based on their own assessment of where and how it is used. Only the Digital VA Marketplace or FedRAMP authorized VA authorized Gov Cloud instance of the Webex Meetings solution can be used to host conferences. Internal Webex Meetings must be conducted through a provided link directing the user to the VA Webex website. VA Handbook 6500 Appendix D, Department of Veteran Affairs National Rules of Behavior, Section f (3) (page 68. D-10) states the following: • I will not download software from the Internet, or other public available sources, offered as free trials, shareware, or other unlicensed software to a VA-owned system. Ensure that the latest version is installed. The National Institute of Standards and Technology (NIST) National Vulnerability Database should be referenced for vulnerabilities, and the product should be continuously monitored for security vulnerabilities. Use of WebEx endpoint software on the VA network that is NOT connecting to the VA FedRAMP Enterprise WebEx cloud service is limited to JOINING external web-based training sessions scheduled by non-organization users (e.g. vendor partners). Users in this scenario should not screen share or share any sensitive data on these 3rd party hosted conferences.

[35]	The Federal Information Processing standards (FIPS) 140-2 certification status of this technology was not able to be verified. This technology will require a 3rd party FIPS 140-2 or 140-3 certified solution for any data containing PHI/PII or VA sensitive information, where applicable. More information regarding the Cryptographic Module Validation Program (CMVP) can be found on the NIST website.

[36]	If free trialware is utilized, the software must be purchased or removed at the end of the trial period. Users must ensure that Microsoft Edge, Firefox, and Google Chrome are implemented with VA-authorized baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’) Per the Initial Product Review, users must abide by the following constraints: This product is listed on the Digital VA Product Marketplace. Please review the entry to ensure all security guidance is followed, and to submit a request for approval to use The referenced cryptographic module should not be included by Federal Agencies in new procurements. Agencies may make a risk determination on whether to continue using this module based on their own assessment of where and how it is used. Only the Digital VA Marketplace or FedRAMP authorized VA authorized Gov Cloud instance of the Webex Meetings solution can be used to host conferences. Internal Webex Meetings must be conducted through a provided link directing the user to the VA Webex website. VA Handbook 6500 Appendix D, Department of Veteran Affairs National Rules of Behavior, Section f (3) (page 68. D-10) states the following: • I will not download software from the Internet, or other public available sources, offered as free trials, shareware, or other unlicensed software to a VA-owned system. Ensure that the latest version is installed. The National Institute of Standards and Technology (NIST) National Vulnerability Database should be referenced for vulnerabilities, and the product should be continuously monitored for security vulnerabilities. Use of WebEx endpoint software on the VA network that is NOT connecting to the VA FedRAMP Enterprise WebEx cloud service is limited to JOINING external web-based training sessions scheduled by non-organization users (e.g. vendor partners). Users in this scenario should not screen share or share any sensitive data on these 3rd party hosted conferences.

[37]	If free trialware is utilized, the software must be purchased or removed at the end of the trial period. Users must ensure that Microsoft Edge, Firefox, and Google Chrome are implemented with VA-authorized baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’) Per the Initial Product Review, users must abide by the following constraints: Webex Meetings is a SaaS web conferencing solution. This product is listed on the Digital VA Product Marketplace. Please review the entry to ensure all security guidance is followed, and to submit a request for approval to use The FIPS Certificate for this product #2984 is in a Historical status. The referenced cryptographic module should not be included by Federal Agencies in new procurements. Agencies may make a risk determination on whether to continue using this module based on their own assessment of where and how it is used. Webex Meetings can be accessed through an external link and/or the Webex Meetings Desktop Application can be downloaded upon a meeting acceptance. Only the Digital VA Marketplace or FedRAMP authorized VA authorized Gov Cloud instance of the Webex Meetings solution can be used to host conferences. Internal Webex Meetings must be conducted through a provided link directing the user to the VA Webex website. Webex Meetings offers a free version with limited functionality. VA Handbook 6500 Appendix D, Department of Veteran Affairs National Rules of Behavior, Section f (3) (page 68. D-10) states the following: • I will not download software from the Internet, or other public available sources, offered as free trials, shareware, or other unlicensed software to a VA-owned system. There are multiple published vulnerabilities that affect many versions of this software. Ensure that the latest version is installed. The National Institute of Standards and Technology (NIST) National Vulnerability Database should be referenced for vulnerabilities, and the product should be continuously monitored for security vulnerabilities. Use of WebEx endpoint software on the VA network that is NOT connecting to the VA FedRAMP Enterprise WebEx cloud service is limited to JOINING external web-based training sessions scheduled by non-organization users (e.g. vendor partners). Users in this scenario should not screen share or share any sensitive data on these 3rd party hosted conferences.

Name	Description
Webex Document Loader	Webex Document Loader (WDL) is a printer driver within the Webex app that facilitates the importing and displaying of documents, such as Microsoft Word and PDF files, during Webex meetings.
Webex Poll Questionnaire Editor	This component is an aspect of the Webex Events client that allows users to create and edit polls to publish to groups.


Collaboration and Electronic Workplace Collaboration Software	Real-Time and Team Collaboration

General Analysis

Adoption Benefits

This technology may improve productivity for specific staff whose responsibilities include web-based conferencing.
This technology extends the functionality of Webex.
This is a well-documented technology.

Adoption Risks

The potential exists to store Personally Identifiable Information (PII), Protected Health Information (PHI) and/or VA Sensitive data and proper security standards must be followed in these cases.
This technology has a free trial period, which carries the potential for the disruption of service delivery and inaccurate financial planning.
There are known Common Vulnerabilities and Exposures (CVEs) associated with this technology. Please see https://nvd.NIST.gov/vuln/search for more details.
This technology may transmit data over the VA Wide Area Network (WAN).
Due to the rapid release schedule of this technology, the VA may be unable to update to the most recent patch and may require a deployment model requiring the use of specific versions.
This technology may utilize external data connections.
There are Threat & Assessment Analysis Portal (TAAP) bulletins associated with this technology.
There are other authorized solutions that provide similar functionality available on the TRM. The use of several similar solutions may increase organization requirements for support and maintenance.
IPR/SAR Adoption Risk - Webex Meetings is a SaaS web conferencing solution.
IPR/SAR Adoption Risk - The FIPS Certificate for this product #2984 is in a Historical status.
IPR/SAR Adoption Risk - Webex Meetings can be accessed through an external link and/or the Webex Meetings Desktop Application can be downloaded upon a meeting acceptance.
IPR/SAR Adoption Risk - Webex Meetings offers a free version with limited functionality.
IPR/SAR Adoption Risk - There are multiple published vulnerabilities that affect many versions of this software.

Architectural Benefits

This technology supports AES Encryption.
This technology is portable as it runs on multiple TRM-authorized operating systems.
This technology is compatible with virtual machines, therefore consistent with the enterprise Server Virtualize First Policy (VAIQ 7266972 08-27-2012).

Architectural Risks

This technology includes cloud-based functionality which has potential information security risks.

- The information contained on this page is accurate as of the Decision Date (06/18/2025 at 02:12:23 UTC).

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VA Technical Reference Model v 25.7

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Operating Systems Supported by the Technology

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