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VA Technical Reference Model v 24.4

Service Connect
Service Connect Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: Service Connect is a software that provides online and offline resources for professional service technicians for medical devices from Draeger. The right to use the Service Connect requires a valid contract between Draeger and the users or their organization and is subject to the rights and limitations of that contract.

This entry covers the Desktop Edition of this technology and not any mobile versions. Please note that the implementation of mobile technology applications that operate on Mobile Operating Systems must be reviewed and approved by the Mobile Technology and Endpoint Security Engineering Team:

The information available through Service Connect is privileged for partners of these contracts with Draeger or Draeger affiliates only. The use of the Service Connect requires a personalized user account and a password. Once a user inputs credentials, they have access to this technology`s modular components which are downloaded on the user`s local computer and require a Windows server connection. Based on the terms of the contract the Service Connect provides various features to support the execution of service on medical devices from Draeger.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v21.11
Decision Date: 11/17/2021 at 19:57:20 UTC
Introduced By: TRM Request
Vendor Name: Draeger Medical Inc.
- The information contained on this page is accurate as of the Decision Date (11/17/2021 at 19:57:20 UTC).