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VA Technical Reference Model v 24.4

Responder 5000
Responder 5000 Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: Responder 5000 is a mobile and desktop nurse call system that consists of nurse call devices and servers. The nurse call devices provide the life-safety functionality of the system. The software running on the servers adds additional functionality, including an activity-board that displays open calls and a reports package, which can be used to generate a set of pre-programmed reports to help identify strengths and weaknesses in clinical workflow processes.

This technology includes a web-based application that is locally hosted on VA premises and accessed internally via VA client machines. The web-based application stores sensitive data in a Microsoft Structured Query Language (SQL) Server database. The data stored is manually entered by clinical staff and is not obtained via an automated mechanism. The data is not encrypted in the database.

This entry covers the Desktop Edition of this technology and not any mobile versions. Please note that the implementation of mobile technology applications that operate on Mobile Operating Systems must be reviewed and approved by the Mobile Technology and Endpoint Security Engineering Team:
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v21.12
Decision Date: 12/14/2021 at 23:32:19 UTC
Introduced By: TRM Request
Vendor Name: Rauland
- The information contained on this page is accurate as of the Decision Date (12/14/2021 at 23:32:19 UTC).