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VA Technical Reference Model v 24.4

Voalte Nurse Call
Voalte Nurse Call Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

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Description: Voalte Nurse Call is a communication system that places patient, staff, and emergency calls. This technology provides information to anticipate patient falls, including monitoring of bed exit alarms, head rails, foot rails, brakes, head-of-bed angle, and weight. This product has wireless handsets that send nurse calls and bed exit alarms to caregivers` handsets.

The vendor has changed the name of the technology and is now known as Voalte Nurse Call, from Hillrom Nurse Call.

This technology stores data in Microsoft Structured Query Language (SQL) Server database. The data stored includes what calls have been made on the system, when the calls were made, when they were answered, who was in the room to answer the calls, where the calls came from, and the type of calls.

This entry covers the Desktop Edition of this technology and not any mobile versions. See Category tab/Comparable for the corresponding Mobile entry. Note: The implementation of mobile technology applications that operate on Mobile Operating Systems must be reviewed and approved by the Mobile Technology and Endpoint Security Engineering Team:
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v22.9
Decision Date: 09/16/2022 at 16:45:25 UTC
Aliases: NaviCare Nurse Call, Hillrom Nurse Call, Nurse Call
Introduced By: TRM Request
Vendor Name: Hill-Rom
- The information contained on this page is accurate as of the Decision Date (09/16/2022 at 16:45:25 UTC).