Institutionalizing New Capabilities That Drive Improved Outcomes

VA needs to deliver cutting-edge technology solutions if we want to keep up with emerging technology and evolving Veteran needs.

In 2017, we focused on investing in new capabilities for a modern VA by leveraging cloud and digital platforms while incorporating other modern and innovative technology, such as expanded telehealth, mobile devices, and digital services to increase access, engagement, and interoperability at VA.

MyHealtheVet

MyHealtheVet directly serves Veterans by providing a web portal through which Veterans can communicate with their doctors, refill prescriptions, and manage their own health records. EPMO employees update and maintain this portal diligently; in the last fiscal year, employees scoured all 600- plus pages of the site to update and validate information. A team of employees also worked to provide MyHealtheVet users the ability to switch between the VA Mobile Framework and MyHealtheVet using their MyHealtheVet credentials. MyHealtheVet remains the most visited VA website and accounts for approximately 40 percent of traffic to VA-related sites.

screenshot of websites

In December 2017, we released VA Medical Images and Reports Health Records, which allows users to access more of their health information. Several other upgrades will be deployed in 2018.