Institutionalizing New Capabilities That Drive Improved Outcomes

VA needs to deliver cutting-edge technology solutions if we want to keep up with emerging technology and evolving Veteran needs.

In 2017, we focused on investing in new capabilities for a modern VA by leveraging cloud and digital platforms while incorporating other modern and innovative technology, such as expanded telehealth, mobile devices, and digital services to increase access, engagement, and interoperability at VA.

Audiology Workstation Project

IT Operations and Services (ITOPS) partnered with VHA’s Audiology and Speech Pathology program offices, Healthcare Technology Management, and other OIT divisions to help make VA’s 3-year Audiology Workstation project a success. The Audiology Workstation project is an initiative to modernize and standardize approximately 2,400 audiology workstations across the Department to ensure the most comprehensive and high-quality aural health care for Veterans. Its mission focuses on creating a more consistent and efficient user experience for health care providers and their patients. The modernized workstations have already supported more than 2.1 million clinical encounters in 2017, benefiting nearly one million Veterans.