Institutionalizing New Capabilities That Drive Improved Outcomes

VA needs to deliver cutting-edge technology solutions if we want to keep up with emerging technology and evolving Veteran needs.

In 2017, we focused on investing in new capabilities for a modern VA by leveraging cloud and digital platforms while incorporating other modern and innovative technology, such as expanded telehealth, mobile devices, and digital services to increase access, engagement, and interoperability at VA.

IT Workforce Development

As we invested in new capabilities and innovative technologies, we remained focused on investing in our people. In 2017, OIT worked hand-in-hand with our employees to develop competency models and training to ensure employees had the opportunity to develop skills needed to support a modern VA.

In 2017, ITWD delivered:

More than 300 custom courses
28 competency models
127 live campus training sessions
On-demand training watched by 25,959 people
95,163 unique instances of training
92 percent average effectiveness rating
Live trainings with 20,973 participants
78 IT certifications

In 2017, OIT worked diligently to overcome barriers to innovation, asking, “Why?” and “What if?” These initiatives demonstrate VA’s commitment to modernizing systems, focusing resources, and improving timeliness of services.