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VA Technical Reference Model v 24.4

Agnes Interactive
Agnes Interactive Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

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Description: Agnes Interactive is a web-based telemedicine software. This software enables remote clinical healthcare providers to capture and share medical device data, exchange documents and medical images in real-time, and participate in live video conferences.

While this technology has the potential to collect, store, and transmit Personally Identifiable Information (PII)/Personal Health Information (PHI), the storage is ephemeral, only lasting the duration of the Agnes session. After the session ends, all PII/PHI is purged from the system. However, information received during sessions can be downloaded to the local computer. Additionally, if this technology is integrated with an Electronic Medical Record (EMR), documents can be saved into the EMR. Data in transmission is encrypted using Secure Socket Layer/Transport Layer Security (SSL/TLS) and Hypertext Transport Protocol Secure (HTTPS) standards.

AGNES Interactive software is located on the local Personal Computer (PC) at the clinic. Remote users connect to the software using a web browser. This technology uses SQLite for user administration and optional device statistic recording.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v22.9
Decision Date: 09/01/2022 at 20:19:36 UTC
Aliases: AGNES; AMD
Introduced By: TRM Request
Vendor Name: AMD Global Telemedicine
- The information contained on this page is accurate as of the Decision Date (09/01/2022 at 20:19:36 UTC).