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VA Technical Reference Model v 24.4

Veterans Health Gateway (VHG)
Veterans Health Gateway (VHG) Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: Veterans Health Gateway (VHG) is a server-side, medical expert system that provides nurses with clinical decision support when evaluating patients with active symptoms. VHG uses proprietary algorithms to analyze symptoms and past medical history, and then makes a recommendation on how quickly the patient should be seen. VHG is integrated with Veterans Health Information Systems and Technology Architecture (VistA). DSHI partners with DSS to develop and maintain this software.

This technology stores data in a Microsoft Structured Query Language (SQL) Server database.

Please note: Per the vendor, this technology was sunset effective January 1, 2017. Veterans Health Gateway (VHG) was replaced with Triage Expert Dual Purpose (TEDP) which also is no longer a standalone product, as it has been folded into the DSS TeleCare Record Manager (TRM) as a component. Please see the DSS TeleCare Record Manager (TRM) entry in One-VA TRM for more information. Additionally, the web page is not active.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v19.8
Decision Date: 08/26/2019 at 15:04:19 UTC
Aliases: VHG Plus, DSHI Veterans Health Gateway (VHG)
Introduced By: TRM Request
Vendor Name: DSHI Systems
- The information contained on this page is accurate as of the Decision Date (08/26/2019 at 15:04:19 UTC).