Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Technical Reference Model v 20.4

DameWare Remote Support
DameWare Remote Support Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: DameWare Remote Support (previously DameWare NT Utilities) is remote assistance software for connecting to desktops, laptops and servers to troubleshoot and resolve issues. This product includes Mini Remote Control, and adds management of Active Directory domains and an application for mobile device support access.

This entry only covers the Desktop Edition of this technology. Please note that the implementation of mobile technology applications that operates on Mobile Operating Systems must be reviewed and approved by the Mobile Technology and Endpoint Security Engineering Team: http://vaww.eie.va.gov/SysDesign/CS/MT/default.aspx
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov.
Decision: Prohibited. This entry is not (currently) permitted to be used under any circumstances.

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v19.4
Decision Date: 04/23/2019
Aliases: DameWare NT Utilities, Mini Remote Control
Introduced By: SCCM
Vendor Name: DameWare (part of SolarWinds)
- The information contained on this page is accurate as of the Decision Date (04/23/2019).