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VA Technical Reference Model v 21.9

DameWare Mini Remote Control (DMRC)
DameWare Mini Remote Control (DMRC) Technology

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Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

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Description: DameWare Mini Remote Control (DMRC) is remote assistance software for connecting to desktops, laptops and servers to troubleshoot and resolve issues. DMRC allows Federal Information Processing Standards (FIPS) 140-2 validated encrypted connections. Connections can be via DMRC, Remote Desktop Protocol (RDP - the proprietary protocol developed and used by Microsoft) or Virtual Network Computing (VNC) from a single console. Remote screens can be shared with end-user and product supports file transfer during sessions. DMRC also allows connections to computers via remote Kernel-based Virtual Machine (KVM) with built-in support for Intel Active Management Technology (AMT). This provides control of a computer regardless of the state of its operating system (OS) allowing rebooting of crashed systems, wake sleeping computers, edit bios settings and remote OS installation. DMRC is also capable of interactive smart card login and remote smart card authentication.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov.
Decision: Prohibited. This entry is not (currently) permitted to be used under any circumstances.

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v19.4
Decision Date: 04/23/2019
Introduced By: SCCM
Vendor Name: DameWare (part of SolarWinds)
- The information contained on this page is accurate as of the Decision Date (04/23/2019).