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VA Technical Reference Model v 24.2

Oracle ASR (Auto Service Request)
Oracle ASR (Auto Service Request) Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

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Description: Oracle Auto Service Request is a technology that automates Support Service processes by using fault event telemetry from qualified Oracle hardware products to initiate a request. The software infrastructure detects faults at a site and forwards the telemetry data to systems at Oracle for analysis and service request generation. This software-only solution enables a user to self-provision and configure the software to enable Auto Service Request on your Auto Service Request -capable products. Auto Service Request is included with Oracle Premier Support for Systems and Hardware Warranty contracts.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov.
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v22.10
Decision Date: 10/25/2022 at 19:18:10 UTC
Aliases: ASR Manager
Introduced By: TRM Request
Vendor Name: Oracle
- The information contained on this page is accurate as of the Decision Date (10/25/2022 at 19:18:10 UTC).