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VA Technical Reference Model v 24.4

Splashtop On-Prem
Splashtop On-Prem Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: Splashtop On-Prem is an unattended and attended remote access and management utility used to control systems remotely. The computer the user wants to control will need to have the Streamer App installed, while any other computer on the network can access it with the Client App.

Note: The vendor`s website may be inaccessible behind the VA firewall.

The vendor offers several forms of this technology: Splashtop Enterprise (cloud-based), Business Access, Remote Support, etc. This entry covers solely the On-Prem technology as it is the one implemented on VA systems.

This technology was formerly called Splashtop Enterprise On-Premise.

This entry covers the Desktop Edition of this technology and not any mobile versions. Please note that the implementation of mobile technology applications that operate on Mobile Operating Systems must be reviewed and approved by the Mobile Technology and Endpoint Security Engineering Team:
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v23.10
Decision Date: 10/23/2023 at 14:32:46 UTC
Aliases: Splashtop Enterprise On-Premise
Introduced By: TRM Request
Vendor Name: Splashtop Inc.
- The information contained on this page is accurate as of the Decision Date (10/23/2023 at 14:32:46 UTC).