Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Technical Reference Model v 24.4

HP Software Update
HP Software Update Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: Hewlett-Packard (HP) Update will keep all HP associated software at the most current release. This software connects the personal computer (PC) to the HP website and automatically checks for and presents all available updates. Once HP Software Update locates the latest updates needed for the HP hardware and software installed on the system, it gives the user the choice of which update to install.

This product does not automatically download find updates. The product searches for updates and presents the findings to the user.

HP Update, also known as the HP Software Update Utility, has been retired (Windows) and is no longer providing new software updates. When HP Update checks for updates, a No new updates available message displays.

Users should use HP Support Assistant (in English): A Windows 7 and later support app that notifies you when updated software and drivers are available for printers and computers.

Users should use HP Customer Support - Software and Driver Downloads Provides any available full feature and basic drivers, firmware updates, and driver updates for printers and computers.

Users should use (printers only): Guided driver download and installation service for Windows and Mac users that installs the full feature (recommended) driver for most printers released in 2013 and later.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v19.7
Decision Date: 07/09/2019 at 15:10:27 UTC
Aliases: HP Update, HPU, HP Update Software Utility
Introduced By: TRM Request
Vendor Name: Hewlett Packard Enterprise
- The information contained on this page is accurate as of the Decision Date (07/09/2019 at 15:10:27 UTC).