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VA Technical Reference Model v 24.4

Qmatic Suite
Qmatic Suite Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: Qmatic Suite is a multi-branch solution that covers essential customer flow management (CFM) functions. This technology exists in several integrated applications and user roles such as counter, reception, appointment booking, and customer history, offering the option of configuring specific CFM solutions. This technology provides several built-in management information views showing the current status of the operation. These views are used to keep an overview of the current waiting status and staffing situation at all times.

All data is collected and archived in a central relational database supporting Microsoft Structured Query Language (SQL) Server and Oracle.

Note: This product has been discontinued and does not have a dedicated webpage.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v19.6
Decision Date: 06/27/2019 at 12:47:46 UTC
Introduced By: TRM Request
Vendor Name: Qmatic, Inc.
- The information contained on this page is accurate as of the Decision Date (06/27/2019 at 12:47:46 UTC).