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OIT Gets Big Thanks
After OIT successfully ramped up IT systems to accommodate thousands of personnel working from home due to the coronavirus pandemic, workers at a regional VBA office shared their appreciation.
Customer Satisfaction Scores Continue to Rise During Pandemic
Results from April Customer Satisfaction Survey show improvements in IT service across the board
VA’s Enterprise Service Desk Earns Top Quality Mark!
Raising the Bar to Improve the Customer Experience
Women in IT: Chakakhon Lea
Celebrate International Women’s Day and Women’s History Month by learning more about OIT’s own women leaders.
Authentication Methods for Mobile Apps and VA.gov
Veterans must authorize access to their information using one of three VA-approved authentication methods to enjoy new VA capabilities
VA Employee Technical Innovation Reduces Nationwide Appointment No-Shows
VEText is an easy-to-use SMS appointment reminder service deployed by VA nationwide.
Selfless Service Takes Flight
OIT employee’s dedicated efforts send a Veteran’s VA experience soaring to new heights.
Digital Applications Reduce Veteran Claims Processing Time by 10 Days
OIT is reducing the time Veterans spend submitting applications, increasing transparency, and shortening the time it takes to receive a decision from VA by launching and enhancing application programming interfaces (APIs).
OIT Aggressively Pursuing Modernization of VA Network
Even though many Veterans may never think about the VA network, its viability and modernization are essential to VA’s ability to serve Veterans today and in the future.
Veterans Opt for More Security with Multi-Factor Authentication
Record number of Veterans choose multi-factor authentication to secure their VA.gov login experience
Benefits Intake API Reaches New Weekly Milestone of 900 Form Submissions
The Benefits Intake API allows third-party organizations, such as Veteran Service Organizations (VSOs), to electronically and securely submit Veteran claims documents directly to VA.
Lighthouse: A Veteran-centered API Program at VA
Lighthouse aims to create a single front door for VA’s Application Programming Interfaces so that the Department can better meet the needs of Veterans and their families.
The New VA.gov – Built with Veterans, for Veterans
By working across VA organizational boundaries, we created the new VA.gov website as a visible shift from a process-focused organization to a user-focused one.