16th Annual AFCEA Bethesda’s Health IT Summit ’24 bringing Health IT thought leaders from across government together with industry and academia. “Strengthening the Citizen Care Experience: What Now? What Next?”
Content Type: Event
Last Updated: 3 months ago
This no cost event is tailored for the public sector community. Attendees will engage in interactive learning, network among public sector industry leaders and AWS experts, engage with partners driving innovation, and so much more.
Content Type: Event
Last Updated: May 31, 2023
This webinar will include a moderated panel discussion about building superior user and customer experience.
Content Type: Event
Last Updated: Feb. 17, 2023
We traveled across the country to get up-close and personal with the Veterans both using and driving the technologies VA creates. Watch the short documentary film. .
Content Type: Post
Last Updated: Sept. 12, 2023
According to the 2022 customer satisfaction annual survey results, the VA's Office of Information and Technology leads the industry in customer service.
Content Type: Post
Last Updated: Sept. 12, 2023
During the Pillars of Modernization workshop, government and industry leaders will share concrete strategies for tackling the complexity of IT modernization based on their own experiences at key federal agencies.
Content Type: Event
Last Updated: March 14, 2023
How VA’s GI Bill modernization initiative speeds benefits delivery and enhances the customer experience.
Content Type: Post
Last Updated: Sept. 12, 2023
As we reach the midway point of 2022, let’s take a look at OIT’s plans for a brighter future in the Vision 2022 video series.
Content Type: Post
Last Updated: Sept. 12, 2023
ESD’s customer satisfaction scores throughout the pandemic climbed to their highest levels thanks to ESD’s culture of empathy and rigorous improvement.
Content Type: Post
Last Updated: Sept. 12, 2023
Results from April Customer Satisfaction Survey show improvements in IT service across the board
Content Type: Post
Last Updated: Sept. 12, 2023
Continuing to drive new capabilities while also streamlining core processes, the Enterprise Service Desk exceeded their service speed and quality goals for October.
Content Type: Post
Last Updated: Sept. 12, 2023