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VA’s OIT Prioritizes Critical Operations While Responding to COVID-19
Dominic Cussatt, Principal Deputy Assistant Secretary for Information and Technology and Deputy Chief Information Officer, discusses how VA’s Office of Information and Technology maintained critical operations support amidst COVID-19 response.
Dynamic Port Security Expands VA Tele-Critical Care Capabilities
OIT’s innovative security solution supports expanded tele-critical care capability during VA’s COVID-19 response.
OIT Launches New Virtual Check-In Feature
With VA Medical Centers (VAMCs) re-opening, OIT has deployed a new VEText feature making outpatient VAMC visits safer for patients and staff
OIT’s Sophisticated Monitoring Solutions Improve Veteran and VA Clinician Telehealth Experience
As telehealth visits surged during the COVID-19 pandemic, IT experts at the Department of Veterans Affairs (VA) acted quickly to ensure a seamless Veteran and clinician experience, creating solutions in real-time to improve VA’s telehealth capabilities.
OIT Gets Big Thanks
After OIT successfully ramped up IT systems to accommodate thousands of personnel working from home due to the coronavirus pandemic, workers at a regional VBA office shared their appreciation.
Customer Satisfaction Scores Continue to Rise During Pandemic
Results from April Customer Satisfaction Survey show improvements in IT service across the board
VA’s Enterprise Service Desk Earns Top Quality Mark!
Raising the Bar to Improve the Customer Experience
Women in IT: Chakakhon Lea
Celebrate International Women’s Day and Women’s History Month by learning more about OIT’s own women leaders.
Authentication Methods for Mobile Apps and VA.gov
Veterans must authorize access to their information using one of three VA-approved authentication methods to enjoy new VA capabilities
VA Employee Technical Innovation Reduces Nationwide Appointment No-Shows
VEText is an easy-to-use SMS appointment reminder service deployed by VA nationwide.
Selfless Service Takes Flight
OIT employee’s dedicated efforts send a Veteran’s VA experience soaring to new heights.
Digital Applications Reduce Veteran Claims Processing Time by 10 Days
OIT is reducing the time Veterans spend submitting applications, increasing transparency, and shortening the time it takes to receive a decision from VA by launching and enhancing application programming interfaces (APIs).
OIT Aggressively Pursuing Modernization of VA Network
Even though many Veterans may never think about the VA network, its viability and modernization are essential to VA’s ability to serve Veterans today and in the future.
Veterans Opt for More Security with Multi-Factor Authentication
Record number of Veterans choose multi-factor authentication to secure their VA.gov login experience
Benefits Intake API Reaches New Weekly Milestone of 900 Form Submissions
The Benefits Intake API allows third-party organizations, such as Veteran Service Organizations (VSOs), to electronically and securely submit Veteran claims documents directly to VA.
Lighthouse: A Veteran-centered API Program at VA
Lighthouse aims to create a single front door for VA’s Application Programming Interfaces so that the Department can better meet the needs of Veterans and their families.
The New VA.gov – Built with Veterans, for Veterans
By working across VA organizational boundaries, we created the new VA.gov website as a visible shift from a process-focused organization to a user-focused one.