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Your search for customer experience resulted in 26 matches

Pension Automation Making a Real Difference for Veterans' Families

Automation is significantly reducing the manual effort and time to award benefits for new burial and new dependency and indemnity compensation claims.

News | March 25, 2021 | Views: 206

TMO’s Got Talent!

The Office of Information and Technology’s Talent Management Office earns high marks as a 2021 LearningElite Award finalist and winner of the Association for Talent Development BEST Award.

News | March 23, 2021 | Views: 92

Modernizing the VA Financial Acquisition Management System

VA iFAMS brings efficient financial acquisition system to VBA staff for better service to VA customers.

News | March 3, 2021 | Views: 826

Our 2021 Preview—Putting Technology to Work for Veterans

So, what’s on tap for 2021? OIT is building on the great work of the past year with a range of products and services focused on Veterans.

News | February 25, 2021 | Views: 589

OIT Launches New Digital Notification Feature

OIT’s new digital notification feature gives Veterans access to the information they need at their fingertips.

News | February 9, 2021 | Views: 1043

Satisfaction Scores Continue to Soar

OIT earns high marks in annual Customer Satisfaction Survey.

News | February 9, 2021 | Views: 317
Map of the United States showing a representation of pharmacies connected to the Prescription Drug Monitoring Databases system.

Stronger Together: VA Launches a Nationwide Drug Monitoring Interface

VA links dozens of state prescription drug databases together in an intuitive and powerful interface for clinicians.

News | January 29, 2021 | Views: 1765

Lighthouse APIs Provide Solutions to Improve the Veteran Experience

Through the Lighthouse API platform, Veterans are empowered to share their data with trusted third parties in a secure, controllable manner.

News | January 8, 2021 | Views: 1041
Fed Health I T 100

VA Leaders Honored for Exceptional Service Delivery

More than two dozen VA individuals, including several OIT staff members, earn honors from a top federal health news outlet.

News | December 2, 2020 | Views: 768
Dominic Cussatt presenting  in front of a crowd at a speaking engagement

VA’s OIT Prioritizes Critical Operations While Responding to COVID-19

Dominic Cussatt, Principal Deputy Assistant Secretary for Information and Technology and Deputy Chief Information Officer, discusses how VA’s Office of Information and Technology maintained critical operations support amidst COVID-19 response.

News | August 25, 2020 | Views: 1161
tryptic of images

Dynamic Port Security Expands VA Tele-Critical Care Capabilities

OIT’s innovative security solution supports expanded tele-critical care capability during VA’s COVID-19 response.

News | August 14, 2020 | Views: 958
Vet Text

OIT Launches New Virtual Check-In Feature

With VA Medical Centers (VAMCs) re-opening, OIT has deployed a new VEText feature making outpatient VAMC visits safer for patients and staff

News | July 24, 2020 | Views: 1538

OIT’s Sophisticated Monitoring Solutions Improve Veteran and VA Clinician Telehealth Experience

As telehealth visits surged during the COVID-19 pandemic, IT experts at the Department of Veterans Affairs (VA) acted quickly to ensure a seamless Veteran and clinician experience, creating solutions in real-time to improve VA’s telehealth capabilities.

News | July 23, 2020 | Views: 1200

OIT Gets Big Thanks

After OIT successfully ramped up IT systems to accommodate thousands of personnel working from home due to the coronavirus pandemic, workers at a regional VBA office shared their appreciation.

News | June 19, 2020 | Views: 1269

Customer Satisfaction Scores Continue to Rise During Pandemic

Results from April Customer Satisfaction Survey show improvements in IT service across the board

News | May 29, 2020 | Views: 1075

VA’s Enterprise Service Desk Earns Top Quality Mark!

Raising the Bar to Improve the Customer Experience

News | April 3, 2020 | Views: 1922
Chakakhon Lea, African American woman with short dark hair in white blouse, red jacket and pearl necklace.

Women in IT: Chakakhon Lea

Celebrate International Women’s Day and Women’s History Month by learning more about OIT’s own women leaders.

News | March 11, 2020 | Views: 881

Authentication Methods for Mobile Apps and VA.gov

Veterans must authorize access to their information using one of three VA-approved authentication methods to enjoy new VA capabilities

News | January 26, 2020 | Views: 1303

VA Employee Technical Innovation Reduces Nationwide Appointment No-Shows

VEText is an easy-to-use SMS appointment reminder service deployed by VA nationwide.

News | January 7, 2020 | Views: 1965
Gloria-Ann Vieira and Jose Cambara

Selfless Service Takes Flight

OIT employee’s dedicated efforts send a Veteran’s VA experience soaring to new heights.

News | December 27, 2019 | Views: 1025

Digital Applications Reduce Veteran Claims Processing Time by 10 Days

OIT is reducing the time Veterans spend submitting applications, increasing transparency, and shortening the time it takes to receive a decision from VA by launching and enhancing application programming interfaces (APIs).

News | September 10, 2019 | Views: 710

OIT Aggressively Pursuing Modernization of VA Network

Even though many Veterans may never think about the VA network, its viability and modernization are essential to VA’s ability to serve Veterans today and in the future.

News | August 29, 2019 | Views: 1581

Veterans Opt for More Security with Multi-Factor Authentication

Record number of Veterans choose multi-factor authentication to secure their VA.gov login experience

News | August 13, 2019 | Views: 1455
Lighthouse A P I management platform

Benefits Intake API Reaches New Weekly Milestone of 900 Form Submissions

The Benefits Intake API allows third-party organizations, such as Veteran Service Organizations (VSOs), to electronically and securely submit Veteran claims documents directly to VA.

News | June 21, 2019 | Views: 1455

Lighthouse: A Veteran-centered API Program at VA

Lighthouse aims to create a single front door for VA’s Application Programming Interfaces so that the Department can better meet the needs of Veterans and their families.

News | April 3, 2019 | Views: 2094
The new va.gov

The New VA.gov – Built with Veterans, for Veterans

By working across VA organizational boundaries, we created the new VA.gov website as a visible shift from a process-focused organization to a user-focused one.

News | November 30, 2018 | Views: 2171

Page last updated on November 23, 2020

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