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Your search for customer experience resulted in 17 matches

Dominic Cussatt presenting  in front of a crowd at a speaking engagement

VA’s OIT Prioritizes Critical Operations While Responding to COVID-19

Dominic Cussatt, Principal Deputy Assistant Secretary for Information and Technology and Deputy Chief Information Officer, discusses how VA’s Office of Information and Technology maintained critical operations support amidst COVID-19 response.

News | August 25, 2020
tryptic of images

Dynamic Port Security Expands VA Tele-Critical Care Capabilities

OIT’s innovative security solution supports expanded tele-critical care capability during VA’s COVID-19 response.

News | August 14, 2020
Vet Text

OIT Launches New Virtual Check-In Feature

With VA Medical Centers (VAMCs) re-opening, OIT has deployed a new VEText feature making outpatient VAMC visits safer for patients and staff

News | July 24, 2020

OIT’s Sophisticated Monitoring Solutions Improve Veteran and VA Clinician Telehealth Experience

As telehealth visits surged during the COVID-19 pandemic, IT experts at the Department of Veterans Affairs (VA) acted quickly to ensure a seamless Veteran and clinician experience, creating solutions in real-time to improve VA’s telehealth capabilities.

News | July 23, 2020

OIT Gets Big Thanks

After OIT successfully ramped up IT systems to accommodate thousands of personnel working from home due to the coronavirus pandemic, workers at a regional VBA office shared their appreciation.

News | June 19, 2020

Customer Satisfaction Scores Continue to Rise During Pandemic

Results from April Customer Satisfaction Survey show improvements in IT service across the board

News | May 29, 2020

VA’s Enterprise Service Desk Earns Top Quality Mark!

Raising the Bar to Improve the Customer Experience

News | April 3, 2020
Chakakhon Lea, African American woman with short dark hair in white blouse, red jacket and pearl necklace.

Women in IT: Chakakhon Lea

Celebrate International Women’s Day and Women’s History Month by learning more about OIT’s own women leaders.

News | March 11, 2020

Authentication Methods for Mobile Apps and VA.gov

Veterans must authorize access to their information using one of three VA-approved authentication methods to enjoy new VA capabilities

News | January 26, 2020

VA Employee Technical Innovation Reduces Nationwide Appointment No-Shows

VEText is an easy-to-use SMS appointment reminder service deployed by VA nationwide.

News | January 7, 2020
Gloria-Ann Vieira and Jose Cambara

Selfless Service Takes Flight

OIT employee’s dedicated efforts send a Veteran’s VA experience soaring to new heights.

News | December 27, 2019

Digital Applications Reduce Veteran Claims Processing Time by 10 Days

OIT is reducing the time Veterans spend submitting applications, increasing transparency, and shortening the time it takes to receive a decision from VA by launching and enhancing application programming interfaces (APIs).

News | September 10, 2019

OIT Aggressively Pursuing Modernization of VA Network

Even though many Veterans may never think about the VA network, its viability and modernization are essential to VA’s ability to serve Veterans today and in the future.

News | August 29, 2019

Veterans Opt for More Security with Multi-Factor Authentication

Record number of Veterans choose multi-factor authentication to secure their VA.gov login experience

News | August 13, 2019
Lighthouse A P I management platform

Benefits Intake API Reaches New Weekly Milestone of 900 Form Submissions

The Benefits Intake API allows third-party organizations, such as Veteran Service Organizations (VSOs), to electronically and securely submit Veteran claims documents directly to VA.

News | June 21, 2019

Lighthouse: A Veteran-centered API Program at VA

Lighthouse aims to create a single front door for VA’s Application Programming Interfaces so that the Department can better meet the needs of Veterans and their families.

News | April 3, 2019
The new va.gov

The New VA.gov – Built with Veterans, for Veterans

By working across VA organizational boundaries, we created the new VA.gov website as a visible shift from a process-focused organization to a user-focused one.

News | November 30, 2018

Page last updated on December 31, 2019