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VA Digital Transformation Strategy

VA Priorities

The Department of Veteran Affairs' (VA) priorities help focus our energies to maximize our impact on Veteran care and services and strengthen our stewardship of taxpayer resources.

  • Priority 1: Customer Service — Our goal is to make accessing VA services seamless, effective, efficient, and emotionally resonant.
  • Priority 2: MISSION Act Implementation—This landmark legislation will fundamentally transform VA health care and improve Veterans benefits and services.
  • Priority 3: Business Transformation—We empower employees to provide world-class customer service to Veterans by reforming IT systems responsible for HR management, finance, acquisition and supply chains.
  • Priority 4: VA/DoD Collaboration—VA is working closely with DoD to implement a modern and fully interoperable common electronic health record (EHR) system inside and outside the departments.

FOUR Guiding Principles

The Office of Information and Technology’s (OIT) vision is a world-class IT organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. OIT’s mission is to collaborate with our business partners to create the best experience for all Veterans through FOUR core values:

TRANSPARENCY

We started asking difficult questions and taking the time to tell our story. We invited our business partners along for the ride, letting them see what—and who—it takes to make an IT organization successful. Listening to their opinions. We started to tell it like it is, not qualify or gloss over the truth.

ACCOUNTABILITY

We own the issues within our environment and our organization, and we hold ourselves accountable to take steps to improve them…and transparently share our progress along the way.

INNOVATION

We committed to ask “why not” and “what if,” to look at our environment and our Veterans’ needs, and to find the opportunities to change things for the better. We would become experts in understanding what our partners need…possibly even before they realize their own need.

TEAMWORK

We now work for the success of the team, not the glory of the moment. Like any great team on the field, the court, or the track, we play our positions and manage our playbook. We focus on outcomes. Our neighbors’ strengths are our opportunities—and our chance to build a stronger foundation to support our Veterans.

FIVE Imperatives

OIT’s FIVE imperatives drive our strategy and outcomes:

EXCEPTIONAL CUSTOMER SERVICE

Deliver exceptional customer service by reinvigorating partnerships with VA business lines to understand customer needs, align them with true business problems, and deliver IT solutions based on Veteran-centered design and product management, culminating in a world-class customer experience.

SECVA PRIORITY: CUSTOMER SERVICE

IT MODERNIZATION

Drive IT and VA capability modernization through digital transformation, refreshing and decommissioning software and infrastructure, and an OIT business value framework that are designed around customer-driven requirements, with an objective to improve ROI by 10%.

SECVA PRIORITY: IMPLEMENTING MISSION ACT

STRATEGIC SOURCING

Transform procurement and acquisition processes to support aggressive modernization efforts by optimizing all available sourcing capabilities and streamlining processes for selecting the right capability for each digital transformation requirement.

SECVA PRIORITY: TRANSFORMING OUR BUSINESS SYSTEMS

IT WORKFORCE TRANSFORMATION

Inspire a culture of digital transformation, IT modernization, and customer service in every OIT employee through education, training, reskilling, and professional certifications, while transforming recruiting efforts to make OIT an employer of choice for next generation IT workers, boosting recruitment of next generation professionals from 0.5% to 10%.

SECVA PRIORITY: TRANSFORMING OUR BUSINESS SYSTEMS

SEAMLESS AND SECURE INTEROPERABILITY

Achieve seamless and secure data interoperability across VA, DoD, Federal, and commercial partners by identifying, documenting, and disseminating well-defined, standardized, and secure design, interfaces, and processes to access authoritative data that streamlines the Veteran experience.

SECVA PRIORITY: ELECTRONIC HEALTH RECORD MODERNIZATION

SIX Focus Areas

We are changing the way we procure services by taking a “buy first” approach to new systems, getting out of the business of building our own applications, and relying more on cloud, managed and shared services, and commercial-off-the-shelf (COTS) products. To be successful we will need to focus on SIX areas:

MANAGE DATA

We are defining authoritative data sources and ensuring data is consistent and secure across VA so we can better leverage our vast data stores, improve data-driven decision making, and simplify the way Veterans interact with VA platforms.

MIGRATE TO THE CLOUD

We are migrating infrastructure and applications to commercial cloud providers to reduce operational costs and increase flexibility, allowing us to deliver services to Veterans more quickly and reliably.

IMPROVE CYBERSECURITY

We are developing an enterprise cybersecurity risk management framework, based on industry best practices, to stay at the forefront of protecting Veteran information from cyber threats.

DIGITIZE BUSINESS PROCESSES

We are upgrading VA’s customer-facing digital tools to give Veterans easier access to their care and benefits, and using new technologies and services to streamline our internal business processes.

DECOMMISSION LEGACY SYSTEMS

We are moving critical functions from outdated and difficult to sustain platforms, into more modern systems that operate at lower maintenance costs. This cost savings will be reinvested in projects to improve services for all Veterans.

RECRUIT AND RETAIN A WORLD-CLASS IT WORKFORCE

We are not only dedicated to recruiting next generation IT workers to OIT, we are committed to training and re-skilling current employees and ensuring that VA has the right people powering its digital modernization when and where we need them.

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