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VA Technical Reference Model v 23.9

Universal Serial Bus (USB) Phone 2 Personal Computer (PC)
Universal Serial Bus (USB) Phone 2 Personal Computer (PC) Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

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Description: Universal Serial Bus (USB) Phone 2 Personal Computer (PC) is a client-based software used in combination with a USB interface between phone handset and PC. This technology allows users to record telephone conversations as compressed Waveform Audio File Formats (WAV), save and e-mail these files as attachments, and archive them for future reference. The software includes an auto file naming feature, which allows users to save files with specific prefixes and uses an Automatic Recording Level (ARL) device to ensure conversations are recorded clearly.

Note:There are three main editions of this software: Basic, Advanced, and Call Center. This assessment covers all three editions.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v23.1
Decision Date: 01/05/2023
Aliases: phone recording, conversation recording, USB Phone2PC
Introduced By: TRM Request
Vendor Name: Konexx
- The information contained on this page is accurate as of the Decision Date (01/05/2023).