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VA Technical Reference Model v 24.4

Doc-To-Help Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: Doc-To-Help is a single source authoring technology that makes it possible to write once and publish many different deliverables. This technology allows for the creation of many types of formats such as compiled Hypertext Markup Language (HTML) Help, NetHelp (browser-based, platform independent Help for Web deployment that includes a Responsive Theme), electronic publishing (EPUB), Microsoft Help Viewer, Microsoft Help 2.0, JavaHelp, Eclipse Help, and WinHelp.

This technology also converts existing Word documents to online materials, and can aid in the production of professional quality printed manuals.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has been assessed by the Section 508 Office and found non-conformant. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Please see reference tab for more information concerning product versions.
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v22.8
Decision Date: 08/08/2022 at 17:52:03 UTC
Aliases: MadCap Doc-To-Help
Introduced By: TRM Request
Vendor Name: MadCap Software, Inc.
- The information contained on this page is accurate as of the Decision Date (08/08/2022 at 17:52:03 UTC).