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VA Technical Reference Model v 24.4

Document Storage System (DSS) Consult Tracking Manager Plus (CTM+)
Document Storage System (DSS) Consult Tracking Manager Plus (CTM+) Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: DSS Consult Tracking Manager Plus (CTM) is a web-based software solution that provides an instant, up to date dashboard view of the status of all patient consults in a clinical environment. Consult Tracking Manager is a server-based software that integrates with clinical data within the Veterans Health Information Systems and Technology Architecture (VistA) System using a Remote Procedure Call (RPC) Broker interface connection and `serves` a Graphic User Interface (GUI)/web application that is accessed through a client web browser.

CTM contains various dashboards that allow an authorized user to create and organize custom views for consults, appointments, alerts, and Return To Clinic (RTC) orders. These dashboards display real-time changes to records which allow the user to better triage patient contact attempts, scheduling activities, and the tracking of various supplemental fields (i.e. community care, beneficiary travel) that are not currently discrete data in the consult file. CTM has integrated the Consult Toolbox (CTB) to ensure that consult factors are appropriate updated when taking actions on a consult.

Each dashboard allows the user to view details and apply actions for any individual record in accordance with the security permissions on that record. Authorized users have the ability to:
  • Apply appropriate actions to a consult or RTC order such as (canceling, forwarding, completing/dispositioning)
  • Schedule or link an appointment to a consult/RTC
  • Resolve personal view alerts related to a selected consult
  • Appointment management features such as check-in, check-out, no-show, schedule walk-in, etc.
Data is accessed within Veterans Health Information Systems and Technology Architecture (VistA).

Please note that there is no specific product page for this technology and thus the vendor webpage is used in its place.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v23.11
Decision Date: 11/07/2023 at 17:12:43 UTC
Introduced By: TRM Request
Vendor Name: Document Storage Systems, Inc (DSS)
- The information contained on this page is accurate as of the Decision Date (11/07/2023 at 17:12:43 UTC).