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Office of Information & Technology (OI&T)

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Enabling Veteran Health Care

Enabling Veteran Health Care

OI&T develops and maintains technology to enable 21st century health care for Veterans.

 

 

Safeguarding Data

Safeguarding Data

OI&T continuously monitors VA information systems to prevent and defend against cyber attacks so that Veteran data remains safe and secure

 

Facilitating Benefits Delivery

Facilitating Benefits Delivery

OI&T is a key partner in VA’s effort to transform benefits claims processing and benefits delivery.

 

 

Who Are We?

The Office of Information and Technology (OI&T) provides adaptable, secure, and cost-effective technology services across the Department of Veterans Affairs. We manage all of VA’s IT assets and resources, and we deliver technology and expertise to support Veterans and their families everyday.

OI&T is on call 24/7 to support VA’s 1 million technology devices, from printers and conference lines, to laptops, medical devices, servers, and leading-edge technologies that connect Veterans to care. We are a team of 8,000 employees (56 percent of whom are Veterans) and 8,000 contractors across the country, and our engineering, data centers, and field operations service 2,000 locations worldwide.

Safeguarding Veterans’ personal information is of paramount importance. Veterans entrust us with their personal information whenever they interact with VA. OI&T guards the privacy and data of 33 million Veterans, and today’s cyber environment introduces threats and vulnerabilities that require constant vigilance. All of our efforts, projects, and programs bear this in mind.

We keep Veterans at the core of everything we do.

OI&T’s Transformation

We operate in a complex, evolving environment that includes changing Veteran demographics, new technology needs, and constant threats to cybersecurity. To better meet the demand for rapidly expanding technology support, we needed to transform not just the way we do business, but our entire role in improving the Veteran experience. We needed to evolve from a support service to a true partner in developing strategy and finding solutions.

Throughout this transformation, we remain a mission-driven, Veteran-centric organization, and we are continually guided by our four key principles: transparency, accountability, innovation, and teamwork. To help us achieve our goals, we are also implementing five new strategic functions across the organization.

Read more about OI&T's transformation here.

Our New Enterprise Functions

Enterprise Program Management Organization (EPMO): To ensure alignment of all OI&T activities and to better serve Veterans, we have established the EPMO to serve as a “control tower” to manage our programs and projects.

Read more about the EPMO here.

IT Account Management (ITAM): IT Account Managers and Customer Relationship Managers are fundamentally changing the way OI&T works with our customers, enabling us to become a trusted, strategic partner for our VHA, VBA, and Corporate partners.

Read more about Account Management here.

Data Management Organization (DMO): To improve the Veteran experience, we need effective data collection and analysis to predict patient needs and outcomes.

Read more about Data Management here.

Mid-Year Review

The Office of Information and Technology has put together a comprehensive report outlining the progress we have made. We encourage you to read it.

transformation in action

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