Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Technical Reference Model v 24.11

Service Tool
Service Tool Technology

General Information

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: Service Tool is a software solution installed on a personal computer (PC) and is designed to install software updates or upgrades and add additional features including applications for Welch Allyn devices via internet connection. When Welch Allyn vital signs monitors are connected to the personal computer (PC) via Universal Serial Bus (USB) cable, this technology lists installed modules, installed firmware and hardware versions, warranty and repair information, status, and usage history.

This technology does not contain a database.

There are two editions of this technology: Standard and Gold Edition. The Standard edition is unlicensed and provides basic access to device information and firmware updates, whereas the Gold edition is licensed and required to perform complete functional verification and device calibration. This entry covers both editions.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has been assessed by the Section 508 Office and found non-conformant. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov. Please see reference tab for more information concerning product versions.
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v23.5
Decision Date: 05/01/2023 at 16:40:35 UTC
Introduced By: TRM Request
Vendor Name: Welch Allyn
- The information contained on this page is accurate as of the Decision Date (05/01/2023 at 16:40:35 UTC).