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VA Technical Reference Model v 24.4

Document Storage Systems (DSS) Face2Face Manager
Document Storage Systems (DSS) Face2Face Manager Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

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Description: Document Storage Systems (DSS) Face2Face Manager is a care management system that integrates with Veterans Health Information Systems and Technology Architecture (VistA) and Computerized Patient Record System (CPRS). This technology is used to capture and update a patient`s vitals, provides the user the ability to triage a patient based upon symptoms or chronic conditions, gives access to patient information, and creates a Text Integration Utility (TIU) Note in CPRS. Point of Care Triage (POCT) is part of Face2Face Manager and is called from within Face2Face Manager to execute the triage portion. The triage is performed as a general triage (no patient identifiers are used, no Social Security Number (SSN), and no Patient names). The test of the resulting triage is passed back to Face2Face Manager.

This technology does not utilize a database to store data.

Please note that there is no specific product page for this technology and thus the vendor`s webpage for federal health solutions is used in its place.

Face2Face Manager is a Com Object that is launched directly from within CPRS. The application translates data into a formatted note, which is imported into the patient`s electronic medical record (EMR).
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v22.9
Decision Date: 09/28/2022 at 01:40:47 UTC
Introduced By: TRM Request
Vendor Name: Document Storage Systems, Inc (DSS)
- The information contained on this page is accurate as of the Decision Date (09/28/2022 at 01:40:47 UTC).