Skip to main content
U.S. flag

An official website of the United States government

Dot gov

Official websites use .gov
A .gov website belongs to an official government organization in the United States.


Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.


Explore the Vision 2022 video series which outlines the Department of Veteran Affairs, Office of Information and Technology (OIT) approach to becoming the best IT organization in the Federal Government. Discover how teams across the organization focus on what matters most: Vision-driven Execution, Operational Excellence, Delightful End User Experience, and People Excellence.


“We touch so many parts of the Veteran’s experience. That is the beauty of what we do,” shares Assistant Secretary for Information and Technology and Chief Information Officer Mr. Kurt DelBene. “Whether it’s helping everybody in VA to be more effective through the desktop tools we provide, or whether it’s the critical systems in health care and benefits, we’re at the heart of delivering that experience to Veterans.”

The series features OIT leaders who share insights on how their services will support digital transformation today and the days ahead.

  • Chief Technology Officer Charles Worthington shares why successfully implementing the OIT vision must center on delivering for VA’s essential stakeholder. “Vision-driven execution is really all about defining what are the most important things we are trying to impact and the ways we are trying to improve Veteran’s lives.”

  • Martha Orr, Deputy Chief Information Officer for Compliance, Risk, and Remediation explains what Operational Excellence means, "there are these other controls that ensure we do our due diligence ... internal controls, IT security, documentation, and plans, so that at the end of the day, we improve our processes and how we deliver services to the Veteran."

  • Jack Galvin, Deputy Chief Information Officer, End User Services underscores OIT's responsibility when it comes to providing IT products, "We have the responsibility in End User Services to be physically present where they’re consuming that IT, and to represent OIT; to make sure it’s a delightful experience. It really all comes down to putting a smile on the Veteran’s face."

  • Nathan Tierney, Deputy Chief Information Officer and Chief People Officer for People Science talks about the importance of equipping OIT's workforce to better serve our Veterans, "We need to focus on customer service and, in turn, ensure our workforce is prepared to do the mission."

  • Luwanda Jones, Deputy Chief Information Officer for Strategic Sourcing stresses the importance of communication to enhance Veteran services, "we can work with our partners as we prioritize our work ... we want to hold ourselves as well as our vendor partners accountable and responsible so we can deliver that high standard of service."

Page last updated on August 10, 2022


An official website of the U.S. Department of Veterans Affairs

Looking for U.S. government information and services?

We’re here anytime, day or night - 24/7