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Enterprise Service Desk Gets High Marks for Exceptional Customer Service
ESD’s customer satisfaction scores throughout the pandemic climbed to their highest levels thanks to ESD’s culture of empathy and rigorous improvement.
Relationship Status: It’s Not Complicated
Communication is the key in any relationship — learn how OIT’s Account Management Office emphasizes transparency in its business partner relationships to drive improved customer service.
Modernizing the VA Financial Acquisition Management System
VA iFAMS brings efficient financial acquisition system to VBA staff for better service to VA customers.
VA Wins Excellence Award at Technology Business Management Conference
OIT’s Technology Business Management Team brings home overall excellence award at annual conference
Digital Applications Reduce Veteran Claims Processing Time by 10 Days
OIT is reducing the time Veterans spend submitting applications, increasing transparency, and shortening the time it takes to receive a decision from VA by launching and enhancing application programming interfaces (APIs).