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Your search for customer service resulted in 29 matches

Customer Satisfaction Scores Continue to Rise During Pandemic

Results from April Customer Satisfaction Survey show improvements in IT service across the board

News | May 29, 2020
OIT workers connect to remote VA users during pandemic.

Opening the Floodgates: VA Surges Remote Capabilities and Doubles Network Capacity

VA’s doubled network capacity enables essential remote access and telehealth capabilities to VHA staff in record numbers.

News | May 8, 2020
supporting our business partners

OIT Specialists Deliver Seamless Support to Home-bound VBA Staff Who Process Record Numbers of Veteran Claims During Pandemic

When VA pivoted to emergency footing in response to the novel coronavirus pandemic, OIT Specialists supporting VBA went above and beyond to ensure that Veterans’ claims processing carried on without interruption.

News | April 21, 2020

VA’s Enterprise Service Desk Earns Top Quality Mark!

Raising the Bar to Improve the Customer Experience

News | April 3, 2020
Lynette Sherrill, Executive Director of Enterprise Command Operations, blonde woman in gray blazer

Women in IT: Lynette Sherrill

Celebrate International Women’s Day and Women’s History Month by learning more about OIT’s own women leaders

News | March 11, 2020
Chakakhon Lea, African American woman with short dark hair in white blouse, red jacket and pearl necklace.

Women in IT: Chakakhon Lea

Celebrate International Women’s Day and Women’s History Month by learning more about OIT’s own women leaders.

News | March 11, 2020

VA Employee Technical Innovation Reduces Nationwide Appointment No-Shows

VEText is an easy-to-use SMS appointment reminder service deployed by VA nationwide.

News | January 7, 2020
Dr. Ruth Dayhoff

VistA Imaging Acquires its 10 Billionth Medical Image

VistA Imaging system acquired its 10 billionth image, making VistA one of the largest digital medical image repositories in the world.

News | January 7, 2020
Gloria-Ann Vieira and Jose Cambara

Selfless Service Takes Flight

OIT employee’s dedicated efforts send a Veteran’s VA experience soaring to new heights.

News | December 27, 2019

VA Launches Smart Tool to Reduce Veteran Wait Times for Disability Claims

OIT’s new smart tool uses machine-learning to deliver benefits to Veterans more quickly.

News | December 27, 2019
Stephen Crounse performs in front of Veterans

Music and Medicine Meet at Martinsburg Veterans Affairs Medical Center

A summer concert series lifted the spirits of Veterans and the health care providers who serve them.

News | December 27, 2019

VA Recognized for Health IT Innovations Directly Impacting Veterans

The U.S. Department of Veterans Affairs (VA) makes an impact, driving change and advancement, in the federal health information technology market.

Press Release | December 10, 2019

Doing “Digital” Differently at VA

What distinguishes our digital transformation is our purpose, our “why.” It drives me and everyone in OIT as we work together toward the same goal: improving the lives of Veterans.

Commentary | September 13, 2019

IT Supporting Telehealth Nurse Practitioners in the Field

OIT helped a telehealth nurse practitioner who lost remote connectivity and needed help solving an IT issue, enabling her to resume caring for her patients.

News | September 5, 2019

OIT Aggressively Pursuing Modernization of VA Network

Even though many Veterans may never think about the VA network, its viability and modernization are essential to VA’s ability to serve Veterans today and in the future.

News | August 29, 2019

VA Releases Launchpad App to Streamline Health Care Access for Veterans and Caregivers

The U.S. Department of Veterans Affairs (VA) recently launched a new mobile application designed to save Veterans and their caregivers time online

Press Release | August 13, 2019

2019 Midyear Review

Over the past 6 months, the Department of Veterans Affairs (VA) and the Office of Information and Technology have driven aggressive progress toward VA’s Digital Transformation, enabling a seamless, unified Veteran experience.

News | July 21, 2019
The new VA dot gov website

How Effective IT Problem Solving Helped Save the VA.gov Launch

As VA.gov celebrates its 6-month Anniversary, it’s worth a look back at how as VA prepared to unveil the new website, a mysterious issue threatened to derail the launch.

News | June 25, 2019
Veteran communication with healthcare providers using telehealth technologies

North Dakota Veterans Home Paves the Way for Telehealth

To ensure Veterans have proper access to care, the North Dakota Veterans Home partnered with the Fargo VA Medical Center to provide telehealth services to Veterans living at the home as well as within the surrounding communities.

News | June 21, 2019
Lighthouse A P I management platform

Benefits Intake API Reaches New Weekly Milestone of 900 Form Submissions

The Benefits Intake API allows third-party organizations, such as Veteran Service Organizations (VSOs), to electronically and securely submit Veteran claims documents directly to VA.

News | June 21, 2019
View of main entrance at Saginaw (Michigan) VA Medical Center

OIT Staff at Saginaw VAMC Connect Veteran in Hospice Care to His Son

OIT staff at the VA Medical Center (VAMC) in Saginaw, Michigan helped Veteran in hospice care have one last conversation with his son who was incarcerated more than an hour away.

News | June 21, 2019

Lighthouse: A Veteran-centered API Program at VA

Lighthouse aims to create a single front door for VA’s Application Programming Interfaces so that the Department can better meet the needs of Veterans and their families.

News | April 3, 2019

VA Increases Telehealth Access Through Partnership with T-Mobile

T-Mobile Waives Data Fees for VA Telehealth Services

News | February 28, 2019

VA to Provide Capability for Veterans to Access their VA Health Data on Apple iPhones

The U.S. Department of Veterans Affairs (VA) will release new capabilities this summer providing Veterans who receive care at VA with the ability to access their personal medical data using the Health Records on iPhone feature from Apple.

Press Release | February 12, 2019

OIT Provides Temporary Emergency Communications in Disaster Situations

VA’s DR-COOP team travels across the United States responding to any disaster situation that threatens vital VA operations.

News | January 18, 2019

VA Announces New Veterans Health Application Programming Interface

WASHINGTON – The U.S. Department of Veterans Affairs (VA) recently launched its first Health Application Programming Interface (API) that will power the next generation of Blue Button features by enabling Veterans to interact with their own personal health data within innovative mobile and web-based apps.

Press Release | December 7, 2018

Enterprise Command Center and Artificial Intelligence Help VA Monitor IT Infrastructure

As part of OIT’s efforts to modernize and institutionalize new capabilities, Enterprise Command Center staff employ some of VA’s most advanced technology, including artificial intelligence.

News | November 30, 2018
The new va.gov

The New VA.gov – Built with Veterans, for Veterans

By working across VA organizational boundaries, we created the new VA.gov website as a visible shift from a process-focused organization to a user-focused one.

News | November 30, 2018

OIT Supporting VA Customer Service Improvements through Help Desk Success

Continuing to drive new capabilities while also streamlining core processes, the Enterprise Service Desk exceeded their service speed and quality goals for October.

News | November 30, 2018

Page last updated on December 31, 2019