According to the 2022 customer satisfaction annual survey results, the VA's Office of Information and Technology leads the industry in customer service.
Content Type: Post
Last Updated: Sept. 12, 2023
ESD’s customer satisfaction scores throughout the pandemic climbed to their highest levels thanks to ESD’s culture of empathy and rigorous improvement.
Content Type: Post
Last Updated: Sept. 12, 2023
Continuing to drive new capabilities while also streamlining core processes, the Enterprise Service Desk exceeded their service speed and quality goals for October.
Content Type: Post
Last Updated: Sept. 12, 2023
VA's Office of Information and Technology ranks #1 for IT function within its employee size peer group in the Office of Management and Budget (OMB) and General Services Administration (GSA) Annual Customer Satisfaction Survey.
Content Type: Post
Last Updated: 4 months ago
VA makes incorporating robotic process automation into existing applications simple and easy, providing effective means for further IT modernization at VA.
Content Type: Post
Last Updated: Sept. 12, 2023
This no cost event is tailored for the public sector community. Attendees will engage in interactive learning, network among public sector industry leaders and AWS experts, engage with partners driving innovation, and so much more.
Content Type: Event
Last Updated: May 31, 2023
Join #TalkingTech on Thursday, May 18, at 1:00 p.m. ET, […]
Content Type: Event
Last Updated: May 15, 2023
Partnerships with Presidential Innovation Fellows and the U.S. Digital Service act as a bridge for VA recruitment of future innovators and technology leaders
Content Type: Post
Last Updated: Sept. 12, 2023
To address VA’s unique challenges and drive continuous improvement, VA has implemented several initiatives across the enterprise.
Content Type: Post
Last Updated: Sept. 12, 2023
Wireless upgrades at VA cemeteries and staff offices ensure VA’s gravesite locator has up-to-date information.
Content Type: Post
Last Updated: Sept. 12, 2023
Jesse Flores, Supervisory Risk Analyst Jesse Flores has been in […]
Content Type: Post
Last Updated: Sept. 12, 2023