The Department of Veterans Affairs (VA) Office of Information and Technology (OIT) actively recruits individuals who excel in delivering technologies and services to improve the Veteran experience. Recently, two technology all-stars joined VA to help OIT achieve its vision to become a world-class organization that provides a seamless, unified Veteran experience using state-of-the-art technology.
Dominic Cussatt, Principal Deputy Assistant Secretary for Information and Technology and Deputy Chief Information Officer, discusses how VA’s Office of Information and Technology maintained critical operations support amidst COVID-19 response.
The COVID-19 pandemic placed an enormous strain upon operations at VA, but by employing effective processes to implement technological solutions, OIT was able to not only keep up with the demand for increased resources but was able to exceed expectations in certain critical areas.
As telehealth visits surged during the COVID-19 pandemic, IT experts at the Department of Veterans Affairs (VA) acted quickly to ensure a seamless Veteran and clinician experience, creating solutions in real-time to improve VA’s telehealth capabilities.
When VA pivoted to emergency footing in response to the novel coronavirus pandemic, OIT Specialists supporting VBA went above and beyond to ensure that Veterans’ claims processing carried on without interruption.