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VA Platform One is a driving force in VA’s Office of Information Technology modernization efforts through containerization and automation.

Digital transformation across industry over the last decade has profoundly impacted consumers’ lives and their expectations of access to services. Increasingly, people expect that same sort of fast, intuitive interaction with their government.

At the end of the day, I believe today’s IT organization must operate as a technology product group, and our success depends upon putting the right teams in place, giving them the tools they need to do the job, communicating to them the vision of where we need to go, and then getting out of their way.

VA's Office of Information and Technology ranks #1 for IT function within its employee size peer group in the Office of Management and Budget (OMB) and General Services Administration (GSA) Annual Customer Satisfaction Survey.

Hear from various leaders across VA on this epic journey from lessons learned on where they’ve been, what they’ve accomplished and how they see the future of TBM in their organization.

OIT continues optimizing IT infrastructure to meet the needs of VA and the Veterans we serve, including implementing cloud initiatives for storage, computing, automation, and tiered storage, our continued cloud migration of key VA services will increase user access and product agility, from disaster recovery initiatives to improved telehealth capabilities.

Managing IT systems at VA is a massively challenging endeavor.

VA makes incorporating robotic process automation into existing applications simple and easy, providing effective means for further IT modernization at VA.

While it’s a simple concept, it can be hard in practice. All of us must feel confident that we aren’t going to be unfairly penalized for bringing forward a problem.

We intend to become the best IT organization in government. We’ll do it by putting the customer first, delivering high-quality products, and focusing relentlessly on operational excellence. With our OKRs, we’ve identified the principal tool we’ll use to realize this audacious goal.

To increase the collaboration among the teams and to create a strong, integrated senior leadership team, we removed these extra layers and created a flat organization structure.