In response to the declaration of COVID-19 as a public health emergency, the Veterans Health Administration (VHA) and the Department of Homeland Security (DHS) agreed that VHA would help administer the COVID-19 vaccine to DHS employees. This crucial partnership also aligns with the Economy Act, which authorizes federal agencies to provide services or supplies to other federal agencies on a reimbursable basis.
As a result of this partnership, clinicians across 22 VA Medical Centers are vaccinating DHS employees, and VA anticipates adding locations nationwide. Significantly, this partnership does not affect VA’s vaccine supply since DHS employees receive vaccines from the DHS vaccine allotment and not VA’s.
To support this massive effort, the Veterans Experience Services Eligibility and Enrollment Product Line teamed with VHA and DHS representatives to identify essential tracking information for non-Veteran enrollees; develop a rollout plan; update, code, and test software; and create training material.
The Eligibility and Enrollment, VHA, and DHS teams met regularly to determine requirements; manage schedules; and develop, test, and release the new functionality on time. The staff and contractor partners met this urgent requirement through close collaboration and Agile methods through creative thinking and problem-solving skills.
The Office of Information and Technology's solution will play a key role in VA’s vaccination support for the DHS. Meanwhile, VA’s IT experts continue providing other crucial technical solutions for COVID-19 response, including expanding Veteran-facing communication and appointment scheduling systems, enhancing telehealth support, transmitting vaccination data to the Centers for Disease Control and Prevention, and providing equipment for VA Medical Centers and vaccination clinics.
Our commitment to digital and IT transformation is shaped by daily dedication to customer service and the close collaboration of our workforce, managers, and leaders. Ready to join us in improving Veterans’ care? Check out all current information and technology career opportunities on DigitalVA. You can also contact VA’s Office of the Chief Human Capital Officer at 512-326-6600, Monday thru Friday, 7 a.m. to 5 p.m. CST or by submitting a resume to VACareers@va.gov.