The Department of Veteran Affairs' (VA) priorities help focus our energies to maximize our impact on Veteran care and services and strengthen our stewardship of taxpayer resources.
- Priority 1: Customer Service — Our goal is to make accessing VA services seamless, effective, efficient, and emotionally resonant.
- Priority 2: MISSION Act Implementation—This landmark legislation will fundamentally transform VA health care and improve Veterans benefits and services.
- Priority 3: Business Transformation—We empower employees to provide world-class customer service to Veterans by reforming IT systems responsible for HR management, finance, acquisition and supply chains.
- Priority 4: VA/DoD Collaboration—VA is working closely with DoD to implement a modern and fully interoperable common electronic health record (EHR) system inside and outside the departments
FOUR Guiding Principles
The Office of Information and Technology’s (OIT) vision is a world-class IT organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. OIT’s mission is to collaborate with our business partners to create the best experience for all Veterans through FOUR core values:
We now work for the success of the team, not the glory of the moment. Like any great team on the field, the court, or the track, we play our positions and manage our playbook. We focus on outcomes. Our neighbors’ strengths are our opportunities—and our chance to build a stronger foundation to support our Veterans.