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VA Technical Reference Model v 26.1

Cogito Companion

General Information

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website:	Go to site
Description:	Cogito Companion is a behavioral guidance and business analytics platform. This technology utilizes machine learning and artificial intelligence to provide real time guidance on sales and service conversations over the phone. This technology analyses speaking behaviors such as tone, mimicry, and tenseness and provides real time conversational guidance for agents and interaction insights for supervisors. This technology acts as a dashboard that displays changes in customer behavior and provides feedback on employee speech patterns. Additionally, Cogito Companion includes a dashboard that tracks and reports a customer`s behavioral metrics and provides graphs of call quality and customer experience. This technology is available as a desktop software with optional cloud integration. This desktop implementation of this technology does not utilize a database as files are saved to the user`s local drive or to a local sever. Note: This technology was sold to Verint by Cogito Corporation in 2024. The TRM decisions in this entry only apply to technologies and versions owned, operated, managed, patched, and version-controlled by VA. This includes technologies deployed as software installations on VMs within VA-controlled cloud environments (e.g., VA Enterprise Cloud (VAEC)). Cloud services provided by the VAEC, which are listed in the VAEC Service Catalog, and those controlled and managed by an external Cloud Service Provider (i.e., SaaS) are not in the purview of the TRM. For more information on the use of cloud services and cloud-based products within VA, including VA private clouds, please see the Enterprise Cloud Solutions Office (ECSO) Portal at: https://dvagov.sharepoint.com/sites/OITECSO
Technology/Standard Usage Requirements:	Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information System Security Officer (ISSO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information:	This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov.
Decision:	View Decisions

Decision Source:	TRM Mgmt Group
Decision Process:	One-VA TRM v25.9
Decision Date:	09/29/2025 at 16:27:24 UTC
Aliases:	Cogito Dialog, Cogito Companion for Agents
Introduced By:	TRM Request
Vendor Name:	Cogito Corp.
Cage Code:	N/A

Vendor Release Information

The Vendor Release table provides the known releases for the TRM Technology, obtained from the vendor (or from the release source).

You must be logged into the RSAA website prior to clicking the Attestation URLs or the URLs won't open.

Major versions and minor versions of that Major released on or after 09/14/2022 are NOT EXEMPT. Major Versions released before 09/14/2022 are EXEMPT as well as minor versions of that Major regardless of release date.

Version	Release Date	Vendor End of Life Date	Vendor Desupport Date
3.x	04/04/2016
22.x	01/01/2022
23.x	01/12/2023
24.x	01/17/2024
25.x	01/14/2025

Current Decision Matrix (09/23/2025)

Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information System Security Officer (ISSO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.

The VA Decision Matrix displays the current and future VAIT position regarding different releases of a TRM entry. These decisions are based upon the best information available as of the most current date. The consumer of this information has the responsibility to consult the organizations responsible for the desktop, testing, and/or production environments to ensure that the target version of the technology will be supported.

Legend:

White	Authorized: The technology/standard has been authorized for use.
Yellow	Authorized w/ Constraints: The technology/standard can be used within the specified constraints located below the decision matrix in the footnote[1] and on the General tab.
Gray	Unauthorized, Conditions Required^[a] : This technology or standard can be used only if a POA&M review is conducted and signed by the Authorizing Official Designated Representative (AODR) as designated by the Authorizing Official (AO) or designee and based upon a recommendation from the POA&M Compliance Enforcement, has been granted to the project team or organization that wishes to use the technology.
Orange	Unauthorized, Conditions Required^[b] : VA has decided to divest itself on the use of the technology/standard. As a result, all projects currently utilizing the technology/standard must plan to eliminate their use of the technology/standard. Additional information on when the entry is projected to become unauthorized may be found on the Decision tab for the specific entry.
Black	Unauthorized: The technology/standard is not (currently) permitted to be used under any circumstances.
Blue	Unauthorized, Conditions Required^[c] : The period of time this technology is currently being evaluated, reviewed, and tested in controlled environments. Use of this technology is strictly controlled and not available for use within the general population. If a customer would like to use this technology, please work with your local or Regional OI&T office and contact the appropriate evaluation office displayed in the notes below the decision matrix. The Local or Regional OI&T office should submit an inquiry to the TRM if they require further assistance or if the evaluating office is not listed in the notes below.

Release/Version Information:

VA decisions for specific versions may include a ‘.x’ wildcard, which denotes a decision that pertains to a range of multiple versions.

For example, a technology authorized with a decision for 7.x would cover any version of 7.(Anything) - 7.(Anything). However, a 7.4.x decision would cover any version of 7.4.(Anything), but would not cover any version of 7.5.x or 7.6.x on the TRM.

VA decisions for specific versions may include ‘+’ symbols; which denotes that the decision for the version specified also includes versions greater than what is specified but is not to exceed or affect previous decimal places.

For example, a technology authorized with a decision for 12.6.4+ would cover any version that is greater than 12.6.4, but would not exceed the .6 decimal ie: 12.6.401 is ok, 12.6.5 is ok, 12.6.9 is ok, however 12.7.0 or 13.0 is not.

Any major.minor version that is not listed in the VA Decision Matrix is considered Unauthorized, Conditions Required ^[a] .

<Past

CY2024

CY2025

CY2026

Future>

Release

3.x

Approved w/Constraints
[4, 10, 14, 15, 16]

DIVEST
[4, 14, 15, 16, 17, 18]

Authorized w/ Constraints (DIVEST)
[4, 14, 15, 16, 17, 18]

Authorized w/ Constraints (DIVEST)
[4, 14, 15, 16, 18, 19]

Authorized w/ Constraints (POA&M)

Unauthorized, Conditions Required (POA&M Required)

Unauthorized, Conditions Required^[a]

22.x

Unapproved

DIVEST
[4, 14, 15, 16, 17, 18]

Authorized w/ Constraints (DIVEST)
[4, 14, 15, 16, 17, 18]

Authorized w/ Constraints (DIVEST)
[4, 14, 15, 16, 18, 19]

Authorized w/ Constraints (POA&M)

Unauthorized, Conditions Required (POA&M Required)

Unauthorized, Conditions Required^[a]

23.x

Unapproved

DIVEST
[4, 14, 15, 16, 17, 18]

Authorized w/ Constraints (DIVEST)
[4, 14, 15, 16, 17, 18]

Authorized w/ Constraints (DIVEST)
[4, 14, 15, 16, 18, 19]

Authorized w/ Constraints (POA&M)

Unauthorized, Conditions Required (POA&M Required)

Unauthorized, Conditions Required^[a]

24.x

Unapproved

Approved w/Constraints
[4, 14, 15, 16, 17, 18]

Authorized w/ Constraints
[4, 14, 15, 16, 17, 18]

Authorized w/ Constraints (DIVEST)
[4, 14, 15, 16, 18, 19]

Unauthorized, Conditions Required (POA&M Required)

Unauthorized, Conditions Required^[a]

25.x

Unapproved

Authorized w/ Constraints (POA&M)

Authorized w/ Constraints (DIVEST)
[4, 14, 15, 16, 18, 19]

Unauthorized, Conditions Required (POA&M Required)

Unauthorized, Conditions Required^[a]

Note:

At the time of writing, version 25.9 is the most current version, released 09/15/2025.

Decision Constraints


[4]	Technology must remain patched and operated in accordance with Federal and Department security policies and guidelines in order to mitigate known and future security vulnerabilities.

[10]	If free trialware is utilized, the software must be purchased or removed at the end of the trial period. Users must ensure that Firefox, Google Chrome, and Microsoft Internet Explorer (IE) are implemented with VA-authorized baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’) Users must Divest the use of Internet Explorer with this technology. Other authorized internet browsers are available. See Category Tab for details.

[14]	Users should check with their supervisor, Information System Security Officer (ISSO) or local OIT representative for permission to download and use this software. Downloaded software must always be scanned for viruses prior to installation to prevent adware or malware. Freeware may only be downloaded directly from the primary site that the creator of the software has advertised for public download and user or development community engagement. Users should note, any attempt by the installation process to install any additional, unrelated software is not authorized and the user should take the proper steps to decline those installations.

[15]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with both VA Handbook 6500 and VA Directive 6500.

[16]	Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request, visit the Product Marketplace. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102).

[17]	If free trialware is utilized, the software must be purchased or removed at the end of the trial period. Users must ensure that Google Chrome is implemented with VA-authorized baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’) Per the Initial Product Review, users must abide by the following constraints: Cogito Companion will require a 3rd party FIPS 140-2 (or its successor) certified solution for any data containing Protected Health Information (PHI)/PII or VA sensitive information. Due to potential information security risks, cloud-based technologies may not be used without the approval of the Enterprise Cloud Solution Office (ECSO). This body is in part responsible for ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised. The use of AI is increasing, and guidance is still developing. Users must check the most recent VA guidance before using AI technologies and solutions. Consideration should be given to the source of any initial data for the AI tool, if any VA data will be collected and ingested into the data set, where that data will be stored, and what rights the VA has to that data. No web-based, publicly available generative AI service has been authorized for use with VA-sensitive data. Examples of these include OpenAI’s ChatGPT and GPT4, Google’s Bard, Anthropic’ s Claude, and Microsoft’s new Bing. VA follows existing federal requirements and processes to ensure VA data is protected. When users enter information into an unapproved web-based tool, VA loses control of the data.

[18]	The Federal Information Processing standards (FIPS) 140-2 certification status of this technology was not able to be verified. This technology will require a 3rd party FIPS 140-2 or 140-3 certified solution for any data containing PHI/PII or VA sensitive information, where applicable. More information regarding the Cryptographic Module Validation Program (CMVP) can be found on the NIST website.

[19]	If free trialware is utilized, the software must be purchased or removed at the end of the trial period. Users must ensure that Google Chrome, Microsoft Edge, and Firefox are implemented with VA-authorized baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’) Per the Initial Product Review, users must abide by the following constraints: Cogito Companion will require a 3rd party FIPS 140-2 (or its successor) certified solution for any data containing Protected Health Information (PHI)/PII or VA sensitive information. Due to potential information security risks, cloud-based technologies may not be used without the approval of the Enterprise Cloud Solution Office (ECSO). This body is in part responsible for ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised. The use of AI is increasing, and guidance is still developing. Users must check the most recent VA guidance before using AI technologies and solutions. Consideration should be given to the source of any initial data for the AI tool, if any VA data will be collected and ingested into the data set, where that data will be stored, and what rights the VA has to that data. No web-based, publicly available generative AI service has been authorized for use with VA-sensitive data. Examples of these include OpenAI’s ChatGPT and GPT4, Google’s Bard, Anthropic’ s Claude, and Microsoft’s new Bing. VA follows existing federal requirements and processes to ensure VA data is protected. When users enter information into an unapproved web-based tool, VA loses control of the data.

Name	Description
No components have been identified for this entry.


Network and Telecommunications Transport	Telecommunications
Health Care Administrative	Health Delivery Support
Health Care Health Services	Specialty Services
Information Management Technologies Business Intelligence and Data Warehouse Platforms	PoC Analytical Applications

General Analysis

Adoption Benefits

At the time of writing, no National Institute of Standards and Technology (NIST) vulnerabilities had been reported and no VA Cyber Security Operations Center (CSOC) bulletins had been issued for the latest versions of this technology.
This technology includes functionalities to automatically alert managers to high risk calls so direct action may be taken.
This technology utilizes built-in Authentication and Authorization (A&A) capabilities.
At the time of writing, this technology provides functionality not available through other authorized TRM options.

Adoption Risks

This technology has a free trial period, which carries the potential for the disruption of service delivery and inaccurate financial planning.
The potential exists to store Personally Identifiable Information (PII), Protected Health Information (PHI) and/or VA Sensitive data and proper security standards must be followed in these cases.
Due to the rapid release schedule of this technology, the VA may be unable to update to the most recent patch and may require a deployment model requiring the use of specific versions.
IPR/SAR Adoption Risk - Cogito Companion is not Federal Information Processing standards (FIPS) 140-2 (or its successor) certified.
IPR/SAR Adoption Risk - Cogito can be configured to work with cloud-based telephony systems.
IPR/SAR Adoption Risk - This product uses Artificial Intelligence (AI).
System scans indicate that this technology is no longer in use within the VA network.

Architectural Benefits

This technology supports AES Encryption.

Architectural Risks

This technology includes cloud-based functionality which has potential information security risks.
This technology is not portable as it runs only on Windows platforms.

- The information contained on this page is accurate as of the Decision Date (09/29/2025 at 16:27:24 UTC).

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VA Technical Reference Model v 26.1

General Information

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Current Decision Matrix (09/23/2025)

Decision Constraints

References

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VA Technical Reference Model v 26.1

General Information

Vendor Release Information

Current Decision Matrix (09/23/2025)

Decision Constraints

References

Technology Components

VA Categories View the VA Categorization Framework

Operating Systems Supported by the Technology

Technologies/Standards Relationships

Runtime Dependencies:

Optional Dependencies:

Comparable Technologies:

Companion Technologies/Supported Standards:

General Analysis

Adoption Benefits

Adoption Risks

Architectural Benefits

Architectural Risks

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