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VA Technical Reference Model v 25.12

Remote Desktop Manager
Remote Desktop Manager Technology

General Information

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: Remote Desktop Manager is an application for centralizing and managing system connections and credentials. This technology leverages existing technologies and third party software add-ons such as Secure File Transfer Protocol (SFTP), Microsoft Remote Desktop, Citrix ICA (Independent Computing Architecture), RVTools, SecureCRT, HP iLO (Integrated Lights Out), SCCM (System Center Configuration Manager) Remote Control, VMware Horizon View Client, DameWare, and others. Remote Desktop Manager uses a credential repository (SQLite by default) for automated login for the various sessions it supports. The product is not Federal Information Processing Standard (FIPS) 140-2 validated and uses Advanced Encryption Standard (AES) algorithm to protect local files and sensitive data in the database but supports several FIPS 140-2 validated credential storage options. This assessment covers both the Free and Enterprise editions of this technology.

The TRM decisions in this entry only apply to technologies and versions owned, operated, managed, patched, and version-controlled by VA. This includes technologies deployed as software installations on VMs within VA-controlled cloud environments (e.g. VA Enterprise Cloud (VAEC)). Cloud services provided by the VAEC, which are listed in the VAEC Service Catalog, and those controlled and managed by an external Cloud Service Provider (i.e. SaaS) are not in the purview of the TRM. For more information on the use of cloud services and cloud-based products within VA, including VA private clouds, please see the Enterprise Cloud Solutions Office (ECSO) Portal at: https://dvagov.sharepoint.com/sites/OITECSO

This entry covers the Desktop Edition of this technology and not any mobile versions. Please note that the implementation of mobile technology applications that operate on Mobile Operating Systems must be reviewed and authorized by the Mobile Technology and Endpoint Security Engineering Team: http://vaww.eie.va.gov/SysDesign/CS/MT/default.aspx

This technology is available in a Free Edition and an Enterprise Edition. This assessment covers both editions and contains language geared towards each individual edition.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information System Security Officer (ISSO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has been assessed by the Section 508 Office and found non-conformant. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov. Please see reference tab for more information concerning product versions.
Decision: View Decisions
Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v22.6
Decision Date: 06/14/2022 at 15:55:14 UTC
Aliases: Remote Connections
Introduced By: TRM Request
Vendor Name: Devolutions
- The information contained on this page is accurate as of the Decision Date (06/14/2022 at 15:55:14 UTC).