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VA Technical Reference Model v 21.9

CyberCare Interactive Voice Response (IVR)
CyberCare Interactive Voice Response (IVR) Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: CyberCare Interactive Voice Response (IVR) software allows patients to use their telephone keypad to manage healthcare data. Patients can answer health related questions and record vital sign statistics verbally or by entering their answers on their phone keypad. Answers to session questions are viewable on the CyberCare IVR web application, and monitored by healthcare providers on a daily basis.

CyberCare IVR uses a Microsoft Structured Query Language (SQL) Server to store data.

Note: The product and vendor websites are currently blocked by VA`s firewall.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v19.4
Decision Date: 04/09/2019
Aliases: Telehealth Web Application; ExpressMD
Introduced By: TRM Request
Vendor Name: CyberCare Health Network, LLC
- The information contained on this page is accurate as of the Decision Date (04/09/2019).