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VA Technical Reference Model v 24.4

QtracVR Virtual Queuing System
QtracVR Virtual Queuing System Technology

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Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

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Description: QTracVR Virtual Queuing System is a kiosk system that places patient requests in a queue. This technology provides the ability for a patient to register for a service in a virtual queue, either by means of a kiosk or a web browser-based client. Upon registration, the patient receives a receipt or ticket that provides a unique call number, an indication of the event or service they are waiting for and an estimated wait time for their service. The patient does not have to wait in a line for the request to be processed, and patient privacy is protected by means of the unique call number. Staff connects to the application to enter patients into queues for service and/or to process requests. This technology can service multiple service areas/specialties and multiple workflows within a service/specialty area.

This entry covers the Desktop Edition of this technology and not any mobile versions. Please note that the implementation of mobile technology applications that operate on Mobile Operating Systems must be reviewed and approved by the Mobile Technology and Endpoint Security Engineering Team:

This is a Software as a Service (SaaS) and On-Premise platform that utilizes Microsoft Structured Query Language (SQL) Server to manage its database. Data is encrypted at the transportation layer using Secure Sockets Layer (SSL).

The TRM decisions in this entry only apply to technologies and versions owned, operated, managed, patched, and version-controlled by VA. This includes technologies deployed as software installations on VMs within VA-controlled cloud environments (e.g. VA Enterprise Cloud (VAEC)). Cloud services provided by the VAEC, which are listed in the VAEC Service Catalog, and those controlled and managed by an external Cloud Service Provider (i.e. SaaS) are not in the purview of the TRM. For more information on the use of cloud services and cloud-based products within VA, including VA private clouds, please see the Enterprise Cloud Solutions Office (ECSO) Portal at:
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v20.5
Decision Date: 05/29/2020 at 14:31:54 UTC
Aliases: QtracVR Queue Management Software; QtracVR Virtual Electronic Queuing
Introduced By: TRM Request
Vendor Name: Lavi Industries
- The information contained on this page is accurate as of the Decision Date (05/29/2020 at 14:31:54 UTC).