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VA Technical Reference Model v 24.3

SmartCare Remote Management
SmartCare Remote Management Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

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Description: Welch Allyn SmartCare Remote Management enables VA Biomedical device support staff and technicians to manage and support a facility`s fleet of Welch Allyn Vital Sign monitoring devices remotely. Service Hub supported devices include but not limited to the following Welch Allyn devices and software: Connex Vital Signs Monitor 6000 Series, Connex Spot Monitor, Connex Central Station, and Connex Server Application Software (CSAS).

The name of this technology was changed from Welch Allyn Service Hub to SmartCare Remote Management.

Welch Allyn is a subsidiary of Hill-Rom.

Note: This evaluation covers only the software associated with the hardware, and not the hardware itself.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov.
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v23.2
Decision Date: 02/22/2023 at 19:05:55 UTC
Aliases: Welch Allyn Service Hub
Introduced By: TRM Request
Vendor Name: Welch Allyn
- The information contained on this page is accurate as of the Decision Date (02/22/2023 at 19:05:55 UTC).