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VA Technical Reference Model v 24.4

Global Telehealth Services (GTS) VirtualHealth
Global Telehealth Services (GTS) VirtualHealth Technology

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Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

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Description: Global Telehealth Services (GTS) VirtualHealth is a middleware software that provides patients video access to their providers. This product provides patients with clinical data collected through Bluetooth peripherals, including blood pressure and oxygen levels.

GTS VirtualHealth consists of a patient-side application (client) that can run on Windows, iOS, or Android and on any form factor to include phones, tablets, laptops, and desktops. The application collects a patient`s vital information such as blood pressure, blood glucose levels, and weight from Bluetooth connected peripheral devices. That information is de-identified and encrypted, then forwarded via a Long Term Evolution (LTE) connection to Global Telehealth Services` web-based clinician portal currently running on Microsoft Azure. There, the data is reformatted into a patient record that can be viewed by an assigned clinician through the clinician portal, where data is stored on a Microsoft Structured Query Language (SQL) server database and can be forwarded from there into the patient record in Computerized Patient Record System (CPRS) record via a Health Level 7 (HL7) connection.

The technology can utilize a Microsoft Structured Query Language (SQL) Server database to store data.

The TRM decisions in this entry only apply to technologies and versions owned, operated, managed, patched, and version-controlled by VA. This includes technologies deployed as software installations on VMs within VA-controlled cloud environments (e.g. VA Enterprise Cloud (VAEC)). Cloud services provided by the VAEC, which are listed in the VAEC Service Catalog, and those controlled and managed by an external Cloud Service Provider (i.e. SaaS) are not in the purview of the TRM. For more information on the use of cloud services and cloud-based products within VA, including VA private clouds, please see the Enterprise Cloud Solutions Office (ECSO) Portal at:

This entry covers the Desktop Edition of this technology and not any mobile versions. Please note that the implementation of mobile technology applications that operate on Mobile Operating Systems must be reviewed and approved by the Mobile Technology and Endpoint Security Engineering Team:
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v22.9
Decision Date: 09/01/2022 at 20:19:30 UTC
Introduced By: TRM Request
Vendor Name: Global Telehealth Services
- The information contained on this page is accurate as of the Decision Date (09/01/2022 at 20:19:30 UTC).