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VA Technical Reference Model v 24.4

TM-REMINDER Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: The TM-REMINDER software module informs patients of upcoming appointments by using a Short Message Service (SMS) aggregator and is an add-on to the AudioREMINDER system. TM-REMINDER locates future appointments through integration with the AudioCARE platform and compiles a list based upon user-defined criteria, filtering out clinics and patients that are not to receive texts. Patient text messages provide the date, time, and location of their upcoming appointment(s); if the patient has multiple appointments, the system will send a single text message for each appointment. The messages allow the recipient to respond whether they wish to confirm, cancel, or reschedule the appointment, and include necessary contact information to perform those actions.

The TM-REMINDER module integrates with the AudioCARE platform, which uses an InterSystems Enterprise Cache Protocol (ECP) to connect to the Veterans Information Systems and Technology Architecture (VistA) to find all patients with appointments that meet the criteria necessary in order to be called. The information written to Cache database or Intuitive Reliable Interoperative Scalable (IRIS) for Health is needed in order to create reports which detail the message sent, whom they were made to, and the patient`s response to the appointment reminder message (i.e. Confirm, Cancel, and Reschedule). The text message is sent from the AudioCARE System to the Aggregator (MessageMedia) over a Secure Sockets Layer (SSL) connection. The aggregator uses Internet Protocol Security (IPsec) to transmit all messages to the individual carriers.

Note: There is no dedicated site for this technology.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at
Decision: View Decisions

Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v21.11
Decision Date: 11/30/2021 at 16:56:23 UTC
Introduced By: TRM Request
Vendor Name: AudioCARE Systems
- The information contained on this page is accurate as of the Decision Date (11/30/2021 at 16:56:23 UTC).