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VA Technical Reference Model v 24.3

Dialogic System Release
Dialogic System Release Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

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Description: Dialogic System Release is a technology that consists of predictive dialing, conferencing and interactive voice response (IVR) services that can take calls from clients and route callers to the appropriate individual or data system. The software is used by large corporations for automated answering services without the need for human interaction.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov.
Decision: Approved w/Constraints. This entry can be used within the specified constraints.
Decision Constraints: Users should check with their supervisor, Information System Security Officer (ISSO) or local OIT representative for permission to download and use this software. Downloaded software must always be scanned for viruses prior to installation to prevent adware or malware. Freeware may only be downloaded directly from the primary site that the creator of the software has advertised for public download and user or development community engagement. Users should note, any attempt by the installation process to install any additional, unrelated software is not approved and the user should take the proper steps to decline those installations.

Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with both VA Handbook 6500 and VA Directive 6500.

Technology must remain patched and operated in accordance with Federal and Department security policies and guidelines in order to mitigate known and future security vulnerabilities.

Users must not utilize Suse Linux as it is, at the time of writing, unapproved in the TRM.

If free trialware is utilized, the software must be purchased or removed at the end of the trial period.
Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v22.2
Decision Date: 02/02/2022 at 02:14:15 UTC
Introduced By: TRM Request
Vendor Name: Dialogic
- The information contained on this page is accurate as of the Decision Date (02/02/2022 at 02:14:15 UTC).