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VA Technical Reference Model v 21.7

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Name
Vendor
Status
Decision Date
NEC SV8500 PCPro is a Technology NEC Analysis Completed 6/25/2021 8:24:08 PM
NEC SV9500 PCPro is a Technology NEC Analysis Completed 6/4/2021 3:18:45 AM
Avaya IX Workforce Engagement is a Technology Avaya Analysis Completed 4/14/2021 10:18:59 PM
Avaya Pod Orchestration Suite is a Technology Avaya Analysis Completed 4/5/2021 5:19:05 PM
NICE Workforce Management (WFM) is a Technology NICE Systems Analysis Completed 3/26/2021 10:14:20 AM
OpenScape Contact Center Enterprise is a Technology Unify Analysis Completed 3/16/2021 3:37:43 PM
icRoute is a Technology TTEC Analysis Completed 3/2/2021 8:59:26 PM
eGain Analytics is a Technology eGain Analysis Completed 2/19/2021 9:45:52 AM
Global Navigator Pro is a Technology NEC Analysis Completed 1/7/2021 1:28:49 PM
ASC EVOLUTIONneo is a Technology ASC Technologies Analysis Completed 10/21/2020 9:20:24 AM
Microsoft Dynamics 365 is a Technology Microsoft Analysis Completed 10/8/2020 1:16:37 PM
CA Service Desk Manager (SDM) is a Technology Broadcom Analysis Completed 10/8/2020 1:16:36 PM
Orchestrator Integration Pack for Computer Associates (CA) Service Desk is a Technology Kelverion Analysis Completed 10/8/2020 1:16:33 PM
CA Service Catalog (SC) is a Technology Broadcom Analysis Completed 9/21/2020 2:57:36 PM
DiskView is a Technology Sysinternals LLC Analysis Completed 9/21/2020 2:30:47 PM
Avaya Aura Call Center Elite Multi Channel is a Technology Avaya Analysis Completed 9/17/2020 10:56:54 AM
Orchestrator Integration Pack for ServiceNow is a Technology Kelverion Analysis Completed 9/15/2020 12:44:47 PM
Unified Service Desk is a Technology Microsoft Analysis Completed 9/1/2020 10:34:40 AM
Multiterm Multiple Virtual Storage (MVS) is a Technology Software Diversified Services (SDS) Analysis Completed 8/14/2020 2:18:35 PM
Aeonix Contact Center is a Technology Tadiran Telecom Analysis Completed 8/5/2020 4:37:06 PM
Xtraction is a Technology Ivanti Analysis Completed 8/5/2020 4:37:03 PM
Enghouse Quality Management Suite is a Technology Enghouse Interactive Analysis Completed 7/31/2020 11:13:40 AM
SV8300 PCPro Suite is a Technology NEC Analysis Completed 7/23/2020 10:35:45 AM
Impact 360 Speech Analytics is a Technology Verint Analysis Completed 7/20/2020 11:42:36 AM
CxEngage is a Technology Telstrat Analysis Completed 7/16/2020 11:04:31 AM
Impact 360 Desktop and Process Analytics for Contact Centers is a Technology Verint Analysis Completed 7/15/2020 10:46:32 AM
Impact 360 for Quality Monitoring is a Technology Verint Analysis Completed 7/15/2020 10:46:32 AM
JIRA Service Desk is a Technology Atlassian Software Systems Analysis Completed 6/30/2020 4:04:58 PM
Acqueon iAssist for Cisco Unified Customer Voice Portal (CVP) is a Technology Acqueon Technologies Inc. Analysis Completed 6/19/2020 10:39:51 AM
Remedy is a Technology BMC Software Analysis Completed 6/19/2020 10:39:47 AM
ChangeGear is a Technology SunView Software Inc. Analysis Completed 6/16/2020 7:59:42 AM
Quality Unit LiveAgent is a Technology Quality Unit Analysis Completed 6/16/2020 7:59:41 AM
Footprints Service Core is a Technology BMC Software Analysis Completed 6/8/2020 10:34:17 AM
Cisco Supervisor Desktop is a Technology Cisco Systems, Inc Analysis Completed 6/5/2020 12:37:01 AM
NICE Engage Platform is a Technology NICE Systems Analysis Completed 6/5/2020 12:36:56 AM
Acqueon List and Campaign Manager (LCM) is a Technology Acqueon Technologies Inc. Analysis Completed 6/3/2020 8:37:21 AM
Inova LightLink is a Technology Inova Solutions Analysis Completed 5/26/2020 10:24:37 AM
Cisco Unified Customer Voice Portal (CVP) is a Technology Cisco Systems, Inc Analysis Completed 5/14/2020 2:24:07 PM
Impact 360 Call Recording is a Technology Verint Analysis Completed 5/14/2020 2:24:06 PM
Shellrunas is a Technology Microsoft Analysis Completed 5/13/2020 8:43:40 AM
Siebel Customer Relationship Management (CRM) is a Technology Oracle Analysis Completed 5/10/2020 11:08:28 PM
Directory and Resource Administrator (DRA) is a Technology NetIQ Analysis Completed 5/7/2020 3:41:06 PM
OpenScape Xpressions is a Technology Unify Analysis Completed 4/7/2020 8:22:17 AM
Enghouse Interactive: Communication Center (CC) is a Technology Enghouse Interactive Analysis Completed 4/7/2020 8:22:05 AM
Cisco Finesse is a Technology Cisco Systems, Inc Analysis Completed 2/11/2020 8:48:56 AM
Cisco Agent Desktop is a Technology Cisco Systems, Inc Analysis Completed 2/3/2020 8:29:48 AM
Cisco Unified Contact Center Express (UCCX) is a Technology Cisco Systems, Inc Analysis Completed 1/30/2020 1:00:14 PM
Cisco Unified Intelligence Center (CUIC) is a Technology Cisco Systems, Inc Analysis Completed 1/14/2020 9:26:28 PM
SV9300 PCPro Suite is a Technology NEC Analysis Completed 12/25/2019 7:41:58 AM
Calabrio One is a Technology Calabrio, Inc. Analysis Completed 11/25/2019 3:50:04 PM
NICE Quality Central is a Technology NICE Systems Analysis Completed 11/13/2019 3:57:46 PM
Contact Center: Enterprise 9 is a Technology Enghouse Interactive Analysis Completed 10/29/2019 8:56:32 AM
VPI CAPTURE is a Technology VPI Analysis Completed 10/29/2019 8:56:31 AM
CCPulse+ is a Technology Genesys Analysis Completed 10/29/2019 8:56:30 AM
NICE Advanced Interaction Recorder (AIR) is a Technology NICE Systems Analysis Completed 10/15/2019 10:00:48 AM
Q-Flow is a Technology ACF Analysis Completed 10/15/2019 10:00:48 AM
Cisco Unified Contact Center Enterprise (UCCE) is a Technology Cisco Systems, Inc Analysis Completed 10/9/2019 8:00:17 AM
PsTools is a Technology Microsoft Analysis Completed 10/9/2019 8:00:16 AM
NICE Interaction Analytics is a Technology NICE Systems Analysis Completed 10/7/2019 7:49:13 AM
Web-based Automatic Call Distribution (WebACD) is a Technology Cisco Systems, Inc Analysis Completed 7/29/2019 7:24:23 AM
Contact Director is a Technology Fusion Analysis Completed 7/12/2019 1:42:08 PM
Track-It is a Technology BMC Software Analysis Completed 7/9/2019 3:10:26 PM
Avaya Automatic Call Distribution (ACD) is a Technology Avaya Analysis Completed 7/1/2019 12:06:49 PM
Algo Client Call Recorder is a Technology Algo Solutions Analysis Completed 6/22/2019 4:37:30 PM
Avaya Navigator is a Technology Avaya Analysis Completed 6/18/2019 2:30:02 PM
Avaya Network Reporting is a Technology Avaya Analysis Completed 6/18/2019 2:28:38 PM
WonderDesk Structured Query Language (SQL) is a Technology Web Wonderland, Inc Analysis Completed 5/6/2019 8:34:39 AM
Cisco Audiotext Manager is a Technology Citrix Analysis Completed 4/29/2019 2:55:10 PM
Adxstudio Portals is a Technology Adxstudio Analysis Completed 4/16/2019 7:59:18 AM
Request Tracker (RT) is a Technology Best Practical Analysis Completed 3/15/2019 4:51:17 PM
Request Tracker for Incident Response (RTIR) is a Technology Best Practical Analysis Completed 3/12/2019 7:53:16 PM
Cisco Computer Telephony Integration Object Server (CTI OS) is a Technology Cisco Systems, Inc Analysis Completed 1/10/2019 8:16:40 PM
Total = 72
is a Technology Indicates a technology
is a Standard Indicates a standard or specification
is a List of Standards or Technologies Indicates a list of standards or technologies
entry is associated with a locked category Indicates the entry is associated with a locked category