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Name Vendor Status Decision Date
Acqueon iAssist for Cisco Unified Customer Voice Portal (CVP) Acqueon Technologies Inc. Analysis Completed 6/19/2020 10:39:51 AM
Acqueon List and Campaign Manager (LCM) Acqueon Technologies Inc. Analysis Completed 6/3/2020 8:37:21 AM
Adxstudio Portals Adxstudio Analysis Completed 4/16/2019 7:59:18 AM
Aeonix Contact Center Tadiran Telecom Analysis Completed 8/5/2020 4:37:06 PM
Algo Client Call Recorder Algo Solutions Analysis Completed 6/22/2019 4:37:30 PM
ASC EVOLUTIONneo ASC Technologies Analysis Completed 10/21/2020 9:20:24 AM
Avaya Aura Call Center Elite Multi Channel Avaya Analysis Completed 9/17/2020 10:56:54 AM
Avaya Automatic Call Distribution (ACD) Avaya Analysis Completed 7/1/2019 12:06:49 PM
Avaya IX Workforce Engagement Avaya Analysis Completed 4/14/2021 10:18:59 PM
Avaya Navigator Avaya Analysis Completed 6/18/2019 2:30:02 PM
Avaya Network Reporting Avaya Analysis Completed 6/18/2019 2:28:38 PM
Avaya Pod Orchestration Suite Avaya Analysis Completed 4/5/2021 5:19:05 PM
CA Service Catalog (SC) Broadcom Analysis Completed 9/21/2020 2:57:36 PM
CA Service Desk Manager (SDM) Broadcom Analysis Completed 10/8/2020 1:16:36 PM
Calabrio One Calabrio, Inc. Analysis Completed 11/25/2019 3:50:04 PM
CCPulse+ Genesys Analysis Completed 10/29/2019 8:56:30 AM
ChangeGear SunView Software Inc. Analysis Completed 6/16/2020 7:59:42 AM
Cisco Agent Desktop Cisco Systems, Inc Analysis Completed 2/3/2020 8:29:48 AM
Cisco Audiotext Manager Citrix Analysis Completed 4/29/2019 2:55:10 PM
Cisco Computer Telephony Integration Object Server (CTI OS) Cisco Systems, Inc Analysis Completed 1/10/2019 8:16:40 PM
Cisco Finesse Cisco Systems, Inc Analysis Completed 2/11/2020 8:48:56 AM
Cisco Supervisor Desktop Cisco Systems, Inc Analysis Completed 6/5/2020 12:37:01 AM
Cisco Unified Contact Center Enterprise (UCCE) Cisco Systems, Inc Analysis Completed 10/9/2019 8:00:17 AM
Cisco Unified Contact Center Express (UCCX) Cisco Systems, Inc Analysis Completed 1/30/2020 1:00:14 PM
Cisco Unified Customer Voice Portal (CVP) Cisco Systems, Inc Analysis Completed 5/14/2020 2:24:07 PM
Cisco Unified Intelligence Center (CUIC) Cisco Systems, Inc Analysis Completed 1/14/2020 9:26:28 PM
Contact Center: Enterprise 9 Enghouse Interactive Analysis Completed 10/29/2019 8:56:32 AM
Contact Director Fusion Analysis Completed 7/12/2019 1:42:08 PM
CxEngage Telstrat Analysis Completed 7/16/2020 11:04:31 AM
Directory and Resource Administrator (DRA) NetIQ Analysis Completed 5/7/2020 3:41:06 PM
DiskView Sysinternals LLC Analysis Completed 9/21/2020 2:30:47 PM
eGain Analytics eGain Analysis Completed 2/19/2021 9:45:52 AM
Enghouse Interactive: Communication Center (CC) Enghouse Interactive Analysis Completed 4/7/2020 8:22:05 AM
Enghouse Quality Management Suite Enghouse Interactive Analysis Completed 7/31/2020 11:13:40 AM
Footprints Service Core BMC Software Analysis Completed 6/8/2020 10:34:17 AM
Global Navigator Pro NEC Analysis Completed 1/7/2021 1:28:49 PM
icRoute TTEC Analysis Completed 3/2/2021 8:59:26 PM
Impact 360 Call Recording Verint Analysis Completed 5/14/2020 2:24:06 PM
Impact 360 Desktop and Process Analytics for Contact Centers Verint Analysis Completed 7/15/2020 10:46:32 AM
Impact 360 for Quality Monitoring Verint Analysis Completed 7/15/2020 10:46:32 AM
Impact 360 Speech Analytics Verint Analysis Completed 7/20/2020 11:42:36 AM
Inova LightLink Inova Solutions Analysis Completed 5/26/2020 10:24:37 AM
JIRA Service Desk Atlassian Software Systems Analysis Completed 6/30/2020 4:04:58 PM
Microsoft Dynamics 365 Microsoft Analysis Completed 10/8/2020 1:16:37 PM
Multiterm Multiple Virtual Storage (MVS) Software Diversified Services (SDS) Analysis Completed 8/14/2020 2:18:35 PM
NEC SV8500 PCPro NEC Analysis Completed 6/25/2021 8:24:08 PM
NEC SV9500 PCPro NEC Analysis Completed 6/4/2021 3:18:45 AM
NICE Advanced Interaction Recorder (AIR) NICE Systems Analysis Completed 10/15/2019 10:00:48 AM
NICE Engage Platform NICE Systems Analysis Completed 6/5/2020 12:36:56 AM
NICE Interaction Analytics NICE Systems Analysis Completed 10/7/2019 7:49:13 AM
NICE Quality Central NICE Systems Analysis Completed 11/13/2019 3:57:46 PM
NICE Workforce Management (WFM) NICE Systems Analysis Completed 3/26/2021 10:14:20 AM
OpenScape Contact Center Enterprise Unify Analysis Completed 3/16/2021 3:37:43 PM
OpenScape Xpressions Unify Analysis Completed 4/7/2020 8:22:17 AM
Orchestrator Integration Pack for Computer Associates (CA) Service Desk Kelverion Analysis Completed 10/8/2020 1:16:33 PM
Orchestrator Integration Pack for ServiceNow Kelverion Analysis Completed 9/15/2020 12:44:47 PM
PsTools Microsoft Analysis Completed 10/9/2019 8:00:16 AM
Q-Flow ACF Analysis Completed 10/15/2019 10:00:48 AM
Quality Unit LiveAgent Quality Unit Analysis Completed 6/16/2020 7:59:41 AM
Remedy BMC Software Analysis Completed 6/19/2020 10:39:47 AM
Request Tracker (RT) Best Practical Analysis Completed 3/15/2019 4:51:17 PM
Request Tracker for Incident Response (RTIR) Best Practical Analysis Completed 3/12/2019 7:53:16 PM
Shellrunas Microsoft Analysis Completed 5/13/2020 8:43:40 AM
Siebel Customer Relationship Management (CRM) Oracle Analysis Completed 5/10/2020 11:08:28 PM
SV8300 PCPro Suite NEC Analysis Completed 7/23/2020 10:35:45 AM
SV9300 PCPro Suite NEC Analysis Completed 12/25/2019 7:41:58 AM
Track-It BMC Software Analysis Completed 7/9/2019 3:10:26 PM
Unified Service Desk Microsoft Analysis Completed 9/1/2020 10:34:40 AM
VPI CAPTURE VPI Analysis Completed 10/29/2019 8:56:31 AM
Web-based Automatic Call Distribution (WebACD) Cisco Systems, Inc Analysis Completed 7/29/2019 7:24:23 AM
WonderDesk Structured Query Language (SQL) Web Wonderland, Inc Analysis Completed 5/6/2019 8:34:39 AM
Xtraction Ivanti Analysis Completed 8/5/2020 4:37:03 PM